- Report: #211575
Report - Rebuttal - Arbitrate
Complaint Review: Sears Parts And Repair
Sears Parts And Repairsears.com Austin, Texas U.S.A.
Sears Parts And Repair billed for service that was not acceptable-product not fixed and repairman admitted he could not fix-and billed $$$ anyway Austin Texas
*Consumer Comment: TODAY
*Author of original report: Appliance Connection to the rescue...Austin,TX
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Meanwhile had to throw away a food items($$$).
Service repariman shows up..by now the refrig starting cooling again BUT making a loud noise when the compresser comes on/off. Since it did not make the noise when he was there he stated he could not do anything, he did vacum for about one minute, stayed in his truck for about twenty minutes and charged $172.00. He made a claim that he could not fix the problem. I asked to speak to a manager or have someone call me...no communication, The service guy left knowing the problem had not been addressed.
Within one week I was turned over to a collection agency for the said amount. The refrig still has the bad noise and no longer cools.
I have tried to resolve this issue with "Sears" customer service and customer relations stating that this guy should not be allowed to show up and not complete the job, walk away and then allow the customer to be sent a bill for unacceptable incomplete work.
This report was posted on Ripoff Report on 09/18/2006 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Parts-And-Repair/Austin-Texas-78717/Sears-Parts-And-Repair-billed-for-service-that-was-not-acceptable-product-not-fixed-and-re-211575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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