• Report: #928846

Complaint Review: Sears Parts Direct

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  • Submitted: Fri, August 17, 2012
  • Updated: Sat, August 18, 2012

  • Reported By: Craig — Durham North Carolina United States of America
Sears Parts Direct
Internet United States of America

Sears Parts Direct Sears Classless, Ripoff, unethical Internet

*Consumer Comment: Oh not righteous

*Consumer Comment: okay

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Do Not Buy from Sears Parts Direct.  The part may be more inexpensive but it will cost you in the end.

I purchased a part for an appliance from the online store.  The part was in stock according to the site and I elected to purchased 2 day expedited delivery at a charge of $22 because I needed the appliance up and running. 

I noticed that evening that my credit card was charged immediately and for the incorrect amount.  I therefore called the company to inquire about the charges for the order and was advised that the additional charge was a placeholder and would be credited back within 24 hours.  Very odd.  It is now 48 hours after and the charge is still not credited.  Good thing I paid with Amex.

On the 3rd day, I was expecting shipment however the afternoon came and gone with no shipment.   I called Sears to inquire about the shipment since I had not received a tracking number with the order.  I was then advised that the part would be shipped directly from the manufacturer and the expected delivery date is September 6th.  That is almost 3 weeks away. 

I asked to speak with a manager and they advised that I could not cancel the order because it was already send to the manufacturer(3rd party) however they can attempt to stop the delivery and will credit shipping.  I advised that I can't have an appliance down for 3 weeks so I do not need the part.  He proceeded to say it was not their fault that it was backordered.   So is it my fault?  

I purchased the product from Sears because of the name.  I should have read the other rip off reports because it is now the weekend and I still have no part.   I will be escalating to Executive Management at Sears.  Please never buy an item from Sears or a Sears affiliated company again. 


This report was posted on Ripoff Report on 08/17/2012 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Parts-Direct/internet/Sears-Parts-Direct-Sears-Classless-Ripoff-unethical-Internet-928846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Oh not righteous

AUTHOR: The Outlaw Josey Wales - (United States of America)

 thanks for another useless rebutt, how many does that make? are you keeping track, and what do you get of you have the most? 
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#2 Consumer Comment

okay

AUTHOR: Righteous1 - (USA)

okay point made. You get to be re-credited thru your credit card. I'll continue to buy thru them though, I got a special order part delivered one week later, and it was worth waiting for. It got a bug killer too so hopefully the bugger josey will be zapped when he springs up to annoy any post here :)
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