- Report: #928846
Report - Rebuttal - Arbitrate
Complaint Review: Sears Parts Direct
Sears Parts DirectInternet United States of America
Sears Parts Direct Sears Classless, Ripoff, unethical Internet
*Consumer Comment: Oh not righteous
*Consumer Comment: okay
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I purchased a part for an appliance from the online store. The part was in stock according to the site and I elected to purchased 2 day expedited delivery at a charge of $22 because I needed the appliance up and running.
I noticed that evening that my credit card was charged immediately and for the incorrect amount. I therefore called the company to inquire about the charges for the order and was advised that the additional charge was a placeholder and would be credited back within 24 hours. Very odd. It is now 48 hours after and the charge is still not credited. Good thing I paid with Amex.
On the 3rd day, I was expecting shipment however the afternoon came and gone with no shipment. I called Sears to inquire about the shipment since I had not received a tracking number with the order. I was then advised that the part would be shipped directly from the manufacturer and the expected delivery date is September 6th. That is almost 3 weeks away.
I asked to speak with a manager and they advised that I could not cancel the order because it was already send to the manufacturer(3rd party) however they can attempt to stop the delivery and will credit shipping. I advised that I can't have an appliance down for 3 weeks so I do not need the part. He proceeded to say it was not their fault that it was backordered. So is it my fault?
I purchased the product from Sears because of the name. I should have read the other rip off reports because it is now the weekend and I still have no part. I will be escalating to Executive Management at Sears. Please never buy an item from Sears or a Sears affiliated company again.
This report was posted on Ripoff Report on 08/17/2012 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Parts-Direct/internet/Sears-Parts-Direct-Sears-Classless-Ripoff-unethical-Internet-928846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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