- Report: #1048731
Report - Rebuttal - Arbitrate
Complaint Review: Sears Portrait Studio
Sears Portrait Studio100 Los Cerritos Mall Cerritos, California USA
Sears Portrait Studio Sears portrait studio, CPI corp, sears, CPI, no pictures, no refund, refuse to give refund Cerritos California
*Consumer Comment: sad
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Went in to the Sears portrait studios on 3-29-13 to get my babies 6 months pictures taken. We purchased a package total of $232. I was told they would be ready on 4-19-13. I went in on 4-19 and there was a sign at the studio that it was closed and to pick up pictures at the HR office. They could not locate my pictures but told me not to worry that they are still getting shipments in. They took down my number and told me they would call me when the pictures came in.
On 5-5-13 i went in again since I had not heard back only to be turned down. I was told that they are no longer getting pictures in and I need to call an 800 number for a refund. The man was very insensitive. these were pictures to capture my babies 6 months and I cant turn back time to re-do them. The 800 number was to the Sears corporate office and they said they could not help me. IN TEARS I asked to speak to a manager. The Manager ANA was VERY apologetic and understood my situation. She offered to call the 800 number herself to investigate. After waiting for 40 minutes I was told that they do not have my store receipt on file and they need to investigate. she kept repeating about the 3rd party company called CPI but I told her that I handed my money to SEARS. The place is called "Sears Portrait Studios" and my store receipt is from Sears but they REFUSED to give me my money back.
This has been a total nightmare. I just want my money back.
This report was posted on Ripoff Report on 05/06/2013 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Portrait-Studio-/Cerritos-California-90703/Sears-Portrait-Studio-Sears-portrait-studio-CPI-corp-sears-CPI-no-pictures-no-refu-1048731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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