• Report: #323894

Complaint Review: Sears Retail Outlet

  • Submitted: Sat, April 05, 2008
  • Updated: Wed, October 07, 2009

  • Reported By:Worcester Massachusetts
Sears Retail Outlet
1000 Boston Pike Rd Shrewsbury, Massachusetts U.S.A.
  • Phone: 508-845 1800
  • Web:
  • Category: Kitchens

Sears Retail Outlet / Store Manager Nancy Sears Outlet sells non-working refrigerator as New and do not refund delivery Shrewsbury Massachusetts

*UPDATE EX-employee responds: Another point

*UPDATE EX-employee responds: Come on Andy - we know the truth

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I bought a refrigerator tagged new from Sears Outlet. When it was delivered it was completely dead. We went to the store to get a replacement, they wouldn't give the same product but would give a scaled down product instead. So we asked for refund. They would just refund the refrigerator price NOT the cost of delivery ($65). Sears Outlet is a complete rip-off. Unless you buy their service protection, there is absolutely no protection for you as a buyer. Be very waried when you step into the Sears Outlet stores.

Andy
Worcester, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 04/05/2008 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Retail-Outlet/Shrewsbury-Massachusetts/Sears-Retail-Outlet-Store-Manager-Nancy-Sears-Outlet-sells-non-working-refrigerator-as-N-323894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Another point

AUTHOR: Boondagger - (USA)

Andy - Sears Outlet uses a third party contract delivery service which YOU, the customer engage and pay directly for delivery.  Sears personnel have nothing to do with delivery.  You got a business card and called the delivery guys and arranged for the delivery.  These were not Sears employees and you know it.  Shocking Sears didn't pay you back.
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#2 UPDATE EX-employee responds

Come on Andy - we know the truth

AUTHOR: Boondagger - (USA)

Sears Outlet in Shrewsbury marks nothing as "New" on the orange sales sticker for their protection.  Every single item in the store is marked "used" AND "damaged" regardless of the product's history.  I do feel bad for you, but at least tell the truth. 
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