- Report: #36640
Report - Rebuttal - Arbitrate
Complaint Review: Sears Roebuck & Co.
Sears Roebuck & Co.Hoffman Estates, IL Hoffman Estates, Illinois U.S.A.
Sears Roebuck & Co. False Promises Failure to Honor Refrigerator Warranty Hoffman Estates Illinois *UPDATE
*0: Successfully Resolved
*0: Sears Local Appliance Dept. Manager May Have Solution
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When I called for warranty repair service, I was told there was a $55.00 minimum charge to have a repair person come out and this charge would be cedited against the total labor charge. I immediately raised a flag and asked why where was any charge. The customer service rep said the five-year warranty covers parts only. My reply was, "So, Full Warranty doesn't really mean full warranty". The rep said only in the case of a recall would parts and labor be included.
I contacted Customer Relations via e-mail and received a reply from Mike Adkins stating the full warranty applies only for one year, and the five year warranty on the compressor only covers parts. Mr. Adkins referred me to my owner's manual. I do not know what document he is looking at, but my manual makes no exceptions to the "Five-Year Full Warranty" or the "Repair Free of Charge" statement.
This is intentional false wording of the warranty if Sears will not honor it as presented and, of course, all my business that used to go to Sears will go elsewhere.
Columbia, South Carolina
This report was posted on Ripoff Report on 11/30/2002 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Roebuck-Co/Hoffman-Estates-Illinois-60179/Sears-Roebuck-Co-False-Promises-Failure-to-Honor-Refrigerator-Warranty-Hoffman-Estates-36640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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