- Report: #372177
Report - Rebuttal - Arbitrate
Complaint Review: Sears Roebuck
Sears Roebuck3333 Beverly Rd A4-244b Hoffman Estates, Illinois U.S.A.
Sears Sears Roebuck Don't use sears KENMORE products. They also provide very bad customer service, watch out for liar salespeople!!! Hoffman Estates Illinois
Today, I want to bring it to your attention that if you are planing to purchase a kenmore appliance from sears, please think twice or more. I would suggest not even to think about it. Quality of these products are very bad, they don't last for long. Also watch out for liars/salespeople that always bend the truth. They claim that washer basket/tub would never get rusty and normally it wouldn't need a service in the life of the machine, some other parts would go bad before the basket/tub (where laundry washed in).
Double coated porcelain would never get rusty.... Guess what? my kenmore washer basket got rusted out on the inside of it after 1.5 years of normal usage. I contacted sears service, nobody cared to listen. Their only concern was to sell me extended warranty over and over again, after spending hours over the phone with service department. They even hung up the phone on me a few times. They messed up the scheduled visit a few times, technician wasn't even aware of the scheduled appointment, What a customer service.
After 2 months, they made an offer, to help me partially with the repair fee and they requested a deposit to be refunded after the repair but their service was so bad that I ended up cancelling it for good and I ended up involving better business bureau of ILLINOIS to get my deposit back (over $300 dollars). after 2.5 months, I collected my deposit back but they never fixed my machine. I will never buy a KENMORE BRANDED APPLIANCE and will stay away from sears dept stores.
Friendly advise: Don't buy Kenmore aplliances from sears. They have lemon, defective products and THEY DON'T STAND BEHIND THEIR PRODUCTS. Customer satisfaction slogan doesn't mean anything because nobody cares for. Plus never give a deposit for any product or service, as soon as they collect, you have to run after them for long time to resolve the issue. I'm not sure if any of their products good, had problems with their vacuum cleaners and some other daily used items. That's why they want to sell you extended warranty so they won't have any problems with you later.
I hope my bad experience with sears would be some useful information when all readers make decisions on your purchasing from sears. Bad business.
There are too many complaints in rippoff report against sears roebuck for various reasons.
I would like to include following information, if needed, use it. I'm positively sure that they would like to hear your voices and feelings regarding your complaints:
SEARS HOLDINGS CORPORATION
3333 BEVERLY RD. A4-244b
HOFFMAN ESTATES, IL 60179-0001
FAX (708) 824-9852
CONTACT: SHIRLEY BICKNELL
REGULATORY COMPLAINT SPECIALIST
(800) 762-3049 EXT: 14313
queens, New York
This report was posted on Ripoff Report on 09/12/2008 12:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Roebuck/Hoffman-Estates-Illinois-60179-0001/Sears-Sears-Roebuck-Dont-use-sears-KENMORE-products-They-also-provide-very-bad-customer-372177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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