- Report: #914054
Report - Rebuttal - Arbitrate
Complaint Review: Sears & Roebuck
Sears & Roebuck3333 Beverly Road Hoffman Estates, Illinois United States of America
Sears & Roebuck Maintenance agreement breach of contract Hoffman Estates, Illinois
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Bottom line: Don't call on Sears for service, or expect them to honor any in-home service warranties. Don't buy appliances from Sears. Find a trustworthy local appliance company & deal with them at least in that case if there are service problems you can find a real live person (not just endless hours of call transfers and time on hold) to deal with.
The failed dryer (critical in a household with an incontinent 95-year old Alzheimer's patient) which Sears could not/ would not service or replace over a period of a month of phone calls was replaced by a new one from a local appliance dealer within 12 hours. The refrigerator is still struggling along.
This report was posted on Ripoff Report on 07/18/2012 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Roebuck/Hoffman-Estates-Illinois-60179/Sears-Roebuck-Maintenance-agreement-breach-of-contract-Hoffman-Estates-Illinois-914054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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