• Report: #1354

Complaint Review: Sears Roebuck

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  • Submitted: Tue, February 22, 2000
  • Updated: Wed, April 16, 2003

  • Reported By:Peoria Az
Sears Roebuck
10001 North Metro Parkway West . Phoenix, Az. U.S.A.

Ripped Off By Sears And Roebuck !

*UPDATE Employee: NOT false advertising

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We bought a washer from Sears in October . Last week, it stopped running , with a full load of wet , soapy flannel sheets . We called Sears Repair ,and the guy told us we needed a timer -he had a motor in the van , but no timer !They are to replace the timer in two days . We asked Sears to bring us a new washer ,as we are concerned that we have purchased a "Lemon" They refused ..we are upset , because we had to take all of our dirty laundry , including the load of wet flannel sheets , to a laundromat in the closest city to our home to wash all our clothes ,when we have a nearly new disfunctional washer at home ! We asked that they at least give us an extended Maintenance agreement free of charge , since we are concerned about this product ! IT is false advertising , Sears says "The Customer is Always Satisfied !" Sincerely, Leslie J. Luce .

This report was posted on Ripoff Report on 02/22/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Roebuck/Phoenix-Az-85051/Ripped-Off-By-Sears-And-Roebuck--1354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NOT false advertising

AUTHOR: Jeremy - (U.S.A.)

No where does it say "customer is always satisfied" I believe the creed is "Satisfaction guaranteed or your money back" Can you honestly say that Sears would not give your money back if you weren't satisfied?
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