My husband and I bought a Frigidaire washer and dryer combo unit at the Sears Outlet in our local community on Oct. 1, 2008. When we bought the unit the woman asked us if we would be able to get the unit into our home. We said yes. she told us that she was asking because people had returned items because they would not fit in the home, and if we did the same that we could return the item but there would be a restocking fee.
Then she went on to say that the only time we could return the unit and not have to pay the restocking fee is if the until malfunctioned, and that we could only exchange the Frigidaire Combo for another Frigidaire combo
Well When my husband and I hooked up the unit it malfunctioned. The washer part would not work without the dryer running, and they were supposed to work independently. My husband and I decided to take the unit back to the Sears Outlet Store. My husband called the store and spoke to the Store manager beforehand to let him know what was going on, and he said to bring the unit back, and that if their was another Frigidaire unit in the store we could exchange them.
When my husband had gotten to the store to exchange the unit. They wanted us to pay another $30 dollars because when we bought our unit it was on sale and now when we returned the unit it was no longer on sale. My husband complained to them that the unit was broken and that we had to spend the time to pick up the unit bring it home and install it and then spend the time to bring the unit back to the store. They eventually dropped the $30 dollar charge.
We brought the exchanged Frigidaire unit home and this one was not working properly. The washer dial would not run through the cycle and my washer had been running all night. We called the Sears parts and Repair Services 1-800-4-my-home and order the part for the washer and then the Technician was to come a week later after the part had been ordered.
The technician came today 11-12-08 and tried to install the new timer for the washer. When he did so he informed us that it was a bad part. He then said that he would have to order a new part and that he would be back next week.
My husband called the 1-800-4-my-home for the Sears parts and Repair Services to file a complaint. He was hung up on not once but twice! My husband was upset but he never swore or threatened anyone, and I don't understand why he was hung up on. When he called back he was finally able to talk to a manager. The manager took the complaint and my husband was told that there was nothing that he could do about it.
Now I have to wait another week for this washer and dryer unit to work properly. I have two small kids and a working washer and dryer unit is important to have.
Gloversville, New York