- Report: #102973
Report - Rebuttal - Arbitrate
Complaint Review: Sears Service Center
Sears Service CenterNot Sure It Is A 1-800 Number Denver, Colorado U.S.A.
Sears Service Center rip-off! Denver Colorado
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At 12:30 I had to leave for an appointment and called to find out what happened to the technician. I was told he came by and no one was home. There were seven people home at the time. The story then changed to he called and no one answered the telephone. Maybe even though clients have to sit around and wait for technicians they still have to work for a living.
No message was left so there was no where to call anyone back. When we tried to get them to come back out they were to busy and could squeeze us in on Monday but it could be anytime between 8 - 5 and because they were doing us a favor they would not be any more specific. I asked to speak to a manager, who was in a meeting and then the managers manager, who was also in a meeting. Then I asked When the meeting would be over and was told they were both on vacation. This was Dana, employee number 943142. She, besides being a pathalogical liar is one of the nastiest people that I have ever met.
I sat home all day on Monday August 9th again to wait for my Sears Service technician. I called at 4:30 and was told that he was in a car accident and had to go fill out paperwork in the morning and was just now getting to his morning appointments and then was going to do his afternoon appointments and I was last on the list. Guess I could not be called and told that I did not have to take the day off work again. When the service guy got here he told me he would have to reschedule because he did not have the parts and they would not be here until Wednesday. We have again rescheduled for Thursday afternoon. Anther day I have to take off work. So, two full days off work for me and nine days later possibly my warranty work on my dishwasher will be fixed.
This report was posted on Ripoff Report on 08/10/2004 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Service-Center/Denver-Colorado/Sears-Service-Center-rip-off-Denver-Colorado-102973. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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