• Report: #1156229

Complaint Review: Sears outlet West Palm

  • Submitted: Fri, June 20, 2014
  • Updated: Fri, June 20, 2014

  • Reported By: Marlen — aventura Florida
Sears outlet West Palm
4560 forest hill blvd west palm beach , Florida USA

Sears outlet West Palm Fraud, damaged ,service,bad,appliances,store,unprofessional,scam west palm beach Florida

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Worst Store most unprofessional in the Universe .

I purchased a refreigerator it never worked 

I had 7 technicians at 7 different times try to fix it 

order parts ,finally they decided it cant be fixed the technician apologized for my trouble and told me i will get my money back and he will call and tell them its scrap.

he said i should choose a new one and they will return the item

I called to exchange it and the store told me that their computer wont allow an exchange 

I will need to purchase a new one pay for it and when they pick up the old one only then ill get money back

I said i cant lay out another $2,000 for a new one they said nothing we can do .

with a fridge that is not working and taking space in my house 

I had no choice and paid for a new one  they picked up the old one 

i called for my credit and the store told me that they advised me wrong and didnt do a proper pick up

i called the drivers and the warehouse 

called sears and finally they located the fridge .

I was told i would get my refund 

a week later i did not see the refund 

whenever i called the manager was busy or out to lunch .

almost two weeks later i get a call and i am being told i didnt follow proper procedures and wont get the money back.

 

The BACK AND FORTH AND THE TROUBLE AND AGGRAVATION THAT THEY GAVE ME CANNOT BE DESCIBED 

I SPENT HOURS AND DAYS ON THE PHONE

SEARSOUTLET.COM AND TEH STORE AND COMPLAINT DEPARTMENTS 

I WAS GIVEN SO MANY CASE NUMBERS 

ONE SENDS YOU TO TALK TO THE OTHER 

NO ONE KNOWS WHAT THEY ARE DOING AND EACH PERSON ADVISES YOU TO DO SOMETHING ELSE.

I HAVE GOTTEN THE WORST SERVICE 

I HONESTLY HAVE NEVER BEEN THROUGH SUCH ORDEAL IN MY LIFE.

WHAT THEY DO IS SEND PRODUCTS THAT DONT WORK AND ONCE ITS AT YOUR HOUSE U CANNOT RETURN IT 

A YEAR OF SENDING TECHNICIANS TO FIX IT AND SO MUCH AGGRAVATION 

AND THE PRODUCT NEVER WORKED .

THIS IS THE WORST PLACE TO SHOP.

 


This report was posted on Ripoff Report on 06/20/2014 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-outlet-West-Palm/west-palm-beach-Florida-33145/Sears-outlet-West-Palm-Fraud-damaged-servicebadappliancesstoreunprofessionalscam-w-1156229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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