- Report: #1156229
Report - Rebuttal - Arbitrate
Complaint Review: Sears outlet West Palm
Sears outlet West Palm4560 forest hill blvd west palm beach , Florida USA
Sears outlet West Palm Fraud, damaged ,service,bad,appliances,store,unprofessional,scam west palm beach Florida
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Worst Store most unprofessional in the Universe .
I purchased a refreigerator it never worked
I had 7 technicians at 7 different times try to fix it
order parts ,finally they decided it cant be fixed the technician apologized for my trouble and told me i will get my money back and he will call and tell them its scrap.
he said i should choose a new one and they will return the item
I called to exchange it and the store told me that their computer wont allow an exchange
I will need to purchase a new one pay for it and when they pick up the old one only then ill get money back
I said i cant lay out another $2,000 for a new one they said nothing we can do .
with a fridge that is not working and taking space in my house
I had no choice and paid for a new one they picked up the old one
i called for my credit and the store told me that they advised me wrong and didnt do a proper pick up
i called the drivers and the warehouse
called sears and finally they located the fridge .
I was told i would get my refund
a week later i did not see the refund
whenever i called the manager was busy or out to lunch .
almost two weeks later i get a call and i am being told i didnt follow proper procedures and wont get the money back.
The BACK AND FORTH AND THE TROUBLE AND AGGRAVATION THAT THEY GAVE ME CANNOT BE DESCIBED
I SPENT HOURS AND DAYS ON THE PHONE
SEARSOUTLET.COM AND TEH STORE AND COMPLAINT DEPARTMENTS
I WAS GIVEN SO MANY CASE NUMBERS
ONE SENDS YOU TO TALK TO THE OTHER
NO ONE KNOWS WHAT THEY ARE DOING AND EACH PERSON ADVISES YOU TO DO SOMETHING ELSE.
I HAVE GOTTEN THE WORST SERVICE
I HONESTLY HAVE NEVER BEEN THROUGH SUCH ORDEAL IN MY LIFE.
WHAT THEY DO IS SEND PRODUCTS THAT DONT WORK AND ONCE ITS AT YOUR HOUSE U CANNOT RETURN IT
A YEAR OF SENDING TECHNICIANS TO FIX IT AND SO MUCH AGGRAVATION
AND THE PRODUCT NEVER WORKED .
THIS IS THE WORST PLACE TO SHOP.
This report was posted on Ripoff Report on 06/20/2014 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-outlet-West-Palm/west-palm-beach-Florida-33145/Sears-outlet-West-Palm-Fraud-damaged-servicebadappliancesstoreunprofessionalscam-w-1156229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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