Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1123182

Complaint Review: Sears - Arizona

  • Submitted:
  • Updated:
  • Reported By: SwiftThunder1 — Sun City Arizona
  • Author Not Confirmed What's this?
  • Why?
  • Sears Arizona USA

Sears Warranty Rip Off Arizona

*UPDATE Employee: Warranty Concern

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Sears warranty plans are a joke.

I bought a home on 6 Sep. 2013, from an estate sell. The owner bought the home in Dec. 2012. She purchased a new Maytag refridgerator. Model # MF12670XEW6. Serial # K23011341. It leaks, the ice is building up under the bottom freezer drawer, and it leaks. After considerable run around I spoke with Christina Badge #252327. She felt that she was the top rung on the ladder. She worked in Sears Customer Solutions. She refused to allow me to speak to a supervisor. I can't maneuver my way thru the hurdles of the internet site she gave me. shc@customerservice.sears.com This fridge can't be over a year old and I'm sure with a refridgerator this expensive she bought an extended warranty. A warranty usually follows the appliance not the owner, and if it did follow the owner, if they don't continue to play games with me, it probably isn't a year old yet. 

If indeed this is the way Sears treats their customers, it's time they stop getting our collective business, for anything. After all that's what put Montgomery Wards out of business. 

 

This report was posted on Ripoff Report on 02/12/2014 05:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/arizona-85373/sears-warranty-rip-off-arizona-1123182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Warranty Concern

AUTHOR: Sears Cares - ()

POSTED: Friday, February 14, 2014

SwiftThunder1,

Thank you for the information and we are sorry for the experience you’ve had when calling our Support line. We also apologize that we’ve been unable to prove the purchase/ purchase date of the refrigerator in order to provide service under warranty. Until we can identify the proper unit via a phone number, salescheck receipt or address of the original purchaser we would not be able to determine the current warranty status. Armed with purchase information we’d be happy to assist you with your warranty repair concern.  If you would like to discuss this situation further, please send the following information to smadvisor@searshc.com – contact number and phone number used at time of purchase. Also please provide this screen name (SwiftThunder1) for reference to this issue.  Again, we’re sorry for any trouble experienced and we hope to talk to you soon.

 

David W.
Social Media Moderator
Sears Social Media Support

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now