Report: #980584

Complaint Review: Sears

Submitted: Tue, December 11, 2012
Updated: Tue, December 18, 2012

Reported By: David — Hixson Tennessee United States of America

Sears

2100 Hamilton Place Chattanooga, Tennessee United States of America

Phone: 4238559500
Web:
Category: Television Parts & Services

Sears Sold a protection agreement not worth the paper is is written on. Chattanooga, Tennessee

*Consumer Comment: Sears or Sharp

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Purchase a 60" Sharp Aquos from Sears with a 5 year service protection program. Purchased the unit in February of 2011. The picture went out November 14, 2012 and I am still fighting to get it replaced. Sharp now tells me they will replace the unit with a refurbished one in 7 to 10 days? This protection contract cost $710.00. It looks like we are going to be two months without a TV and then get a refurbished unit to boot. What a deal. Never again will I purchase a Sears service contract. To add to the insult I have had to call at least 6 times so far to get any response at all.

This report was posted on Ripoff Report on 12/11/2012 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Chattanooga-Tennessee-37421/Sears-Sold-a-protection-agreement-not-worth-the-paper-is-is-written-on-Chattanooga-Tenn-980584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Sears or Sharp

AUTHOR: IntheKnow - (USA)

SUBMITTED: Tuesday, December 18, 2012

If "Sharp" is replacing the TV, what happened to Sears auth service? If this is an accomodation from Sharp (for good public relations), then your protection agreement with Sears was not invoked. Your TV is beyond mfr warranty; an accomodation by Sharp appears to be a good gesture. What is Sears authorized service involvement here? Please explain. BTW - ALL service contracts give the administrators the option of replacing with refurbs - this is old news.