- Report: #979331
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Sears29 Union Street Deep River, Connecticut United States of America
Sears let us sit in the cold without hot water for 18 days and then for 5 weeks Deep River, Connecticut
About 18 months after the full system replacement, we just had another crack in the boiler. This time, there doesn't appear to be any reason. We are now into five weeks without heat or hot water. No one there knows what they are doing. I am pretty sure they draw it out to get you to pay for a replacement yourself and count on people not suing them. It is a giant scam! They agree that they are responsible and will replace it, but after four weeks, it finally reached the local office that schedules installation. I spoke with the manager and voiced my frustration with the pace of the project and the general incompetence I had encountered. He said, "This is the first I have heard of this. Eva Catone will order the unit tomorrow." (My lawyer and I had been in contact with his office for about a week up to that point, leaving him several messages). I spoke with Eva the next day, and she said she had ordered the unit and would tell me when they could install the unit by the end of the day. When I called at the end of the day, she said that she was still looking for a boiler and that she would tell me by the afternoon on the next day. I called her on the next day, and she said they needed to size the boiler before ordering it, and they would send someone on the next Tuesday.
I don't know if they are trying to wait us out until we just pay for the boiler ourselves, or if they don't actually do any work or what, but the entire Sears organization has truly been exceptional in its ineptitude.
This report was posted on Ripoff Report on 12/07/2012 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Deep-River-Connecticut-06417/Sears-let-us-sit-in-the-cold-without-hot-water-for-18-days-and-then-for-5-weeks-Deep-Rive-979331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.