- Report: #261074
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Sears3333 Beverly Road Hoffman Estates, Illinois U.S.A.
Sears Sears Junk Washer, terrible repair service, lousy customer service ripoff Hoffman Estates Illinois
*Author of original report: Sears charged for shipping after order was canceled
*Consumer Comment: Boy, That's The Truth
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The repair person was suppose to come and fix my machine on Saturday between 8am and 5pm. I waited all day as he never showed up. When I called Sears service, they told me he had called in sick and they forgot to notify me. Then they rescheduled me for Tuesday again between 8am and 5pm. I was placed 6th on the list. When I asked why I was not 1st as I had already waited 9 hours, I was told it's just Sears policy.
I tried to contact Customer Service, which was like musical chairs, and tied me up for another 4 hours.
So now I'm stuck with a broken washer which will take another 3 weeks or more to fixed as they don't have the parts, a charge on my credit card for a part I can't get, and a Customer Service person that must also do the office cleaning full time.
I wouldn't buy a bar of soap from these idiots again.
This report was posted on Ripoff Report on 07/16/2007 04:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Hoffman-Estates-Illinois-60179/Sears-Sears-Junk-Washer-terrible-repair-service-lousy-customer-service-ripoff-Hoffman-Es-261074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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