• Report: #735426

Complaint Review: Sears

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  • Submitted: Wed, June 01, 2011
  • Updated: Fri, June 10, 2011

  • Reported By: jerry — Virginia Beach Virginia United States of America
Sears
3333 Beverly Rd, Hoffman Estates, Illinois United States of America

Sears Tiler- Sears refuses to repair or replace Hoffman Estates, Illinois

*Consumer Comment: I concur

*Consumer Comment: "Sears Cares" MY BUTT

*UPDATE Employee: Sears Cares

*UPDATE Employee: Sears Cares

*Consumer Comment: Please remember that you are now dealing with K MART and NOT the Sears Roebuck of old

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Purchased a tiller from Sears, one of the big professional models.  Out of the box it the starter mechanism would not engage.  Sears sent out a third party to fix and the tech told me that the tiller had a manufactures defect.

Tech ordered the parts, had them sent to my home and I had to install them.  Tiller started fine, but I thought the Sears two year warranty covered parts and labor

I used the tiller and two of the tines broke.  Tines are supposed to be made of hardended steel and are not supposed to break.  Sears sent me the parts, but again I had to remove the broken ones and install the new ones.  I thought the Sears two year warranty covered parts and labor

Last week the tiller would not start.  Sears sent their thrid party repair service out and they refuse to fix under the warranty.

Do not purchase anything from Sears that my reuire repair as they no longer service what they sell.....and they do not honor their warranties.

This report was posted on Ripoff Report on 06/01/2011 04:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Hoffman-Estates-Illinois-60179/Sears-Tiler-Sears-refuses-to-repair-or-replace-Hoffman-Estates-Illinois-735426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I concur

AUTHOR: Stacey - (U.S.A.)

I bought a dishwasher 1 1/2 years ago and within the year it backed up plus the soap dispensor stop closing and to this day does not close.  I got the sorry warranty out of date!!! Please.  I will never buy another appliance from Sears again.
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#2 Consumer Comment

"Sears Cares" MY BUTT

AUTHOR: Cory - (U.S.A.)

What is it with you people? You come on these sites and act as if you give a damn. IS IT SOME TYPE OF DAMAGE CONTROL? Wouldn't it be simplier to just do it RIGHT THE FIRST TIME? I MEAN REALLY. Last month I bought a big screen TV. Paid for it AND for delivery($79) the following Saturday. The usualy BS about they will call you on Friday night and give you a "window" for the time on Saturday when they will deliver the TV. FRIDAY night they call and say they will deliver it between 8AM and 12PM. Hey, I'm amazed they DIDN'T screw it up and call my installer and schedule HIM to come out once they've delivered the TV. Off to work I go Saturday morning leaving the old lady fat, dumb and happy waiting for her new TV. About 2 hours later, I get a call from a pissed off wife telling me they called TO CANCEL. The DUMB SOB's FORGOT TO PICK UP THE TV AT THE STORE. I mean they had a week to figure it out and they f**ked it up. I'm livid. I get on the phone and call the 800 delivery number and talk to some baboo MF, who barley speaks English, who keeps saying she's sorry AND OFFERING ME a $40 gift card for my troubles AND they'll TRY next week. After I RAG on her some more, she UPS it to TWO $40 gift cards, the price for the delivery charge. THEN, I spend most of the following week ON THE PHONE, TO THE STORE, TO THE  WAREHOUSE, TO THE DELIVERY SERVICE, MAKING SURE they're gonna deliver my TV the next Saturday. I had to speak to someone each and every day of the week to make SURE it got done. I got names, times. I think THE ONLY REASON I got my TV delivered was because they were sick and tired of hearing from me. Read CONSUMER REPORT MAGAZINE this month. They mention YOU GUYS, about your vaulted BLUE CREW and about HOW BAD you are. How the "BLUE CREW" will leave you with the blues. You guys suck. Instead of spending all that money on TV ads, you ought to spend it on training and IMPROVING customer service. It's funny, I stopped buying from sears 15 years ago for just this very reason and NOTHING HAS changed. You still suck at what you do.
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#3 UPDATE Employee

Sears Cares

AUTHOR: Searscares - (U.S.A.)

To Jerry,
 
Buying this type of equipment and then not being able to use it is certainly not what we want for our customers. I'm very sorry for everything that has happened surrounding the purchase and repair of your new tiller. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like you to know that we do value you as a Sears customer and we'd like the opportunity to resolve this issue.  At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the tiller was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the following screen name, which I created for you, (jerry Virginia Beach) for reference to your issue and we do look forward to talking to you soon.
 
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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#4 UPDATE Employee

Sears Cares

AUTHOR: Searscares - (U.S.A.)

To Jerry,
 
Buying this type of equipment and then not being able to use it is certainly not what we want for our customers. I'm very sorry for everything that has happened surrounding the purchase and repair of your new tiller. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like you to know that we do value you as a Sears customer and we'd like the opportunity to resolve this issue.  At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the tiller was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the following screen name, which I created for you, (jerry Virginia Beach) for reference to your issue and we do look forward to talking to you soon.
 
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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#5 Consumer Comment

Please remember that you are now dealing with K MART and NOT the Sears Roebuck of old

AUTHOR: Jim - (U.S.A.)

The K MART values are a good bit lower than Sears of old.
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