- Report: #332027
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Sears3333 Beverly Road Hoffman Estates, Illinois U.S.A.
Sears Tool Warranty Hoffman Estates Illinois
*Author of original report: The warranty
*Author of original report: You say I can't read
*UPDATE EX-employee responds: You are wrong and should not have written this report.
*UPDATE EX-employee responds: Craftsman Warranty
*Consumer Suggestion: Original Poster answered Question in Own Post
*Consumer Comment: We've had tools replaced under this warranty with no problem.
*Consumer Suggestion: Small Claims Court
*Consumer Comment: SEARS CRAFTMAN TOOLS
"You'll never regret buying better quality tools. CRAFTSMAN tools help you to get the job done quicker, easier and right the first time.
CRAFTSMAN branded products were developed and tested for the home workshop to provide professional-quality performance.
CRAFTSMAN is one of the leaders in innovation and new ideas. Excellent materials, superior construction and meticulous attention to detail built the reputation of the brand and continue to maintain it. The performance is your proof. The warranty is our promise of quality and value.
CRAFTSMAN mechanics tools and CRAFTSMAN hand tools have a Lifetime Warranty they are guaranteed forever unconditionally, no questions asked. If one should ever fail to give you complete satisfaction, Sears will replace it, free of charge.*
A proof of purchase is not necessary to replace a tool. All that is necessary is that the "Craftsman" name is stamped on the tool. A 5 digit number located on the tool is required.
We provide repair kits for ratchets. Ratchet handles that are broken or bent are covered by the Craftsman lifetime warranty.
*CRAFTSMAN mechanics tools & CRAFTSMAN hand tools include: Sockets, Wrenches, Wrench sets, Hex wrenches, Ratchet wrench handles, Micro adjustable torque wrenches ( not including calibration), Pipe wrenches, Hammers, Screwdrivers, Pliers, Cutters, Scroll and Metal saws (except saw blades), Hand drills, Hand saws, Squares, Levels, Drift punch and drive punch sets, Shears are covered by the Craftsman lifetime warranty.
Craftsman Tools not covered by the lifetime warranty include: Micro-adjustable torque wrench calibration, Hand tools cutting edges, Portable electric tools, Bench and Stationary tools, Battery operated tools, Precision measuring tools.
The following brand name tools are not covered by the Craftsman warranty: Companion, Estwing, Fuller, Grey & Footprint, Stanley, DeWalt, Skil, Bosch, Delta, Makita, Black and Decker."
I bought a digitork torque wrench, (number 6274 044290 on the handle), the kind with 2 small windows in the handle to read the setting of the wrench through. I guess the plastic of the window is too thick for the tight space inside, and it peeled the sticker that had the torque settings on it off inside the wrench, rendering it useless. A torque wrench that has no foot pound numbers to set it to is pretty useless. This wrench also has the words Sears and Craftsman Digitork in the handle. I have tried over the years to get this wrench warrantied, to no avail.
I tried again last week, an e-mail campaign with sears customer service and was (as usual) passed from one person to the next to the tune of at least 10 emails, and finally just ignored. I told them over and over that I am not satisfied, I don't want my money back, just replace it with a working torque wrench as per their written warranty in effect at the time of purchase.
The final word from Sears is "we already have your money, no warranty"
SEARS TOOK MY MONEY AND SCREWED ME!
This report was posted on Ripoff Report on 05/11/2008 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Hoffman-Estates-Illinois-60179/Sears-Tool-Warranty-Hoffman-Estates-Illinois-332027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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