- Report: #152304
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Sears1301 QUENTIN RD Lebanon, Pennsylvania U.S.A.
Sears Auto Center Makes up fake $600+ car repair problems about struts, ball joints, & tie rods at tire installation Lebanon Pennsylvania
*Consumer Comment: Reality
*Consumer Comment: This also happened to me!
*Consumer Comment: So Sears is still up to their old tactics?
*UPDATE EX-employee responds: Company Policy
*Consumer Comment: My mechanic is actually one of the RARE honest ones!
*Consumer Comment: It happened to me too!!
*Consumer Comment: Simple solution
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When I returned to see if the tires were put on, the tech had some news for me. He said that they found some problems. He said that all 4 struts were shot, the driver side inner & outer tie rods were worn out, the front ball joints were shot, & it probably needed an alignment. Bad news was it would cost about $688 to fix, good news is that I'd save money on labor by getting everything done at one time.
I told him just put on the tires. He warned me that serious damage to the car would happened if I didn't get that stuff repaired right away, even made me sign a paper saying he warned me of the problems. I still have all the paper work, even the one which lists the 'problems' signed by the auto techs.
Well, I took my car to my trusted mechanic - Swope's Garage of Mt. Aetna. He gave the car a full inspection. He did find a few things wrong: It will need a new muffler soon, & he had to fix the rear wheel cylynders & front roters.
I asked what about the struts, ball joints, & tie rods. He said they were fine, nothing wrong with them!!!!! Well, he fixed the real problems for $200! Sears would've have charged me almost $700 to fix things not broke!!!
So Beware of Sears Auto: Always get a second opinion from a trusted mechanic - if you're lucky enough to have one :)
Has anyone else had this kind of trouble?
This report was posted on Ripoff Report on 08/03/2005 12:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Lebanon-Pennsylvania-17042/Sears-Auto-Center-Makes-up-fake-600-car-repair-problems-about-struts-ball-joints-tie-152304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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