- Report: #969021
Report - Rebuttal - Arbitrate
Complaint Review: Sears
SearsNewburgh Mall Newburgh, New York United States of America
Sears Brought to Sears Newburgh, NY Sunday 10/28 to diagnose very intermittent highway stalling and check engine light, the O2 sensor was replaced. Drove the car 1/2hr and the exact same problem reoccurred Newburgh, New York
*Consumer Comment: Bubby go back to rehab
*General Comment: An industry insider comments
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Sears replaced an O2 sensor but did not perform a "under hood courtesy check" as per their work order. Else the problem would've been easily identified/corrected. I requested a refund of labor charge because Sears was supposed to fix my car and failed miserably identifying an OBVIOUS problem. They refused to refund a measly $108 arguing my car couldn't possibly run with air intake hose disconnected when the FACT remains it did for over a week!! Told them I would be spending thousands at Sears had they done the right thing, are you sure? ...sorry that's our final decision. Do yourself a favor don't ever trust Sears with your car, bottom line: they don't honor the work they put in WRITING!!
This report was posted on Ripoff Report on 11/14/2012 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Newburgh-New-York-12550/Sears-Brought-to-Sears-Newburgh-NY-Sunday-1028-to-diagnose-very-intermittent-highway-st-969021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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