- Report: #1080943
Report - Rebuttal - Arbitrate
Complaint Review: Sears
SearsThe Mall at Greece Ridge Center Rochester, New York USA
Sears Sears Holdings Sears Appliances are unreliable, Service lousey Rochester New York
*Author of original report: Prolem Fixed
*UPDATE Employee: SearsCares
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I own 6 rental properties in and around Greece (Rochester) NY. I needed to replace a kitchen range in one of them and in the past found that 1 above the bottom of the kine would do. I was inn a hurry (can't leave a tenantwith a non working stove) so I went to Sears and bought one July 17 2012. It was delivered the following Saturday.
Last friday (8/30/13) my Tenant had a sump pump problem, and while fixong this she mentioned that for several days she had been lighting the range with matches. I checked and found that none of the igniters worked.
I went to Sears the next day to report the problem, and while the clerk was plesant, he told me there was nothinghe could do since it was over a year since purchase. He gave me a phone number for service.
SO I called and spoke with a number of drones who did not speak English as their primary language (I didn't think to ask what country tey were in) -- I went 3 levels up (Or maybe just talked to diffrent people) andthe answer was the same. 1 year and that's it!
Next dayI called my local store and spoke with the appliance manager -- he offered a $50 credit toward a service call, but I would have to pay for parts (He couldn't say how much, and past experience tells me it would probably be cheaper to buy a new stove). The store manager was to call me today, but as of this writing (almost 6PM) nothing.
I also wrote to customer "Service?" at Sears.com and was offered a 10% credit on a new appliance (Like I want another Sears appliance)
My tenant has beenGreat and I have no reason to suspect she abused the stove. (The sump pump was old and just wore out) -- I have read that the life expectancy of a range is about 10 years. I do not believe a 2 week extension of the warrentee is asking too much
SO given the attitudeof Sears, I cannot reccommend them, and will no longer consider them for any future purchases.
Consider the likleyhood of my needing several new appliances over the next few years, I believe Sears shot themselves in the foot.
This report was posted on Ripoff Report on 09/01/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Rochester-New-York/Sears-Sears-Holdings-Sears-Appliances-are-unreliable-Service-lousey-Rochester-New-York-1080943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.