- Report: #1080943
Report - Rebuttal - Arbitrate
Complaint Review: Sears
SearsThe Mall at Greece Ridge Center Rochester, New York USA
Sears Sears Holdings Sears Appliances are unreliable, Service lousey Rochester New York
*Author of original report: Prolem Fixed
*UPDATE Employee: SearsCares
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I own 6 rental properties in and around Greece (Rochester) NY. I needed to replace a kitchen range in one of them and in the past found that 1 above the bottom of the kine would do. I was inn a hurry (can't leave a tenantwith a non working stove) so I went to Sears and bought one July 17 2012. It was delivered the following Saturday.
Last friday (8/30/13) my Tenant had a sump pump problem, and while fixong this she mentioned that for several days she had been lighting the range with matches. I checked and found that none of the igniters worked.
I went to Sears the next day to report the problem, and while the clerk was plesant, he told me there was nothinghe could do since it was over a year since purchase. He gave me a phone number for service.
SO I called and spoke with a number of drones who did not speak English as their primary language (I didn't think to ask what country tey were in) -- I went 3 levels up (Or maybe just talked to diffrent people) andthe answer was the same. 1 year and that's it!
Next dayI called my local store and spoke with the appliance manager -- he offered a $50 credit toward a service call, but I would have to pay for parts (He couldn't say how much, and past experience tells me it would probably be cheaper to buy a new stove). The store manager was to call me today, but as of this writing (almost 6PM) nothing.
I also wrote to customer "Service?" at Sears.com and was offered a 10% credit on a new appliance (Like I want another Sears appliance)
My tenant has beenGreat and I have no reason to suspect she abused the stove. (The sump pump was old and just wore out) -- I have read that the life expectancy of a range is about 10 years. I do not believe a 2 week extension of the warrentee is asking too much
SO given the attitudeof Sears, I cannot reccommend them, and will no longer consider them for any future purchases.
Consider the likleyhood of my needing several new appliances over the next few years, I believe Sears shot themselves in the foot.
This report was posted on Ripoff Report on 09/01/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Rochester-New-York/Sears-Sears-Holdings-Sears-Appliances-are-unreliable-Service-lousey-Rochester-New-York-1080943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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