• Report: #723412

Complaint Review: Sears

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  • Submitted: Thu, April 28, 2011
  • Updated: Fri, April 29, 2011

  • Reported By: Angel — santa clarita California United States of America
Sears
24137 Valencia Boulevard Santa Clarita, California United States of America

Sears Hester Entertainment Sears and Hester Entertainment Xbox360 Kinnect bunddle it's a fraud Santa Clarita, California

*UPDATE Employee: Sears Cares

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I bought the same(04/20/2011) thing  but instead of doing it online I went to my nearest Sears Store to purchase the item and I paid on the store with my debit card  for the item of a Xbox360 with Kinect bundle . When I got to the store i ask the sales rep. that i need a Xbox 360 with kinect bundle so he look at his system and pulled out this item. So I paid at the store with my debit card and the only thing that the sales rep. the item was told me was that it was going to be deliver to me at house he never told me that it was buying from a 3rd party. I called Sears the same day to get a conformation number and the tracking number and they told me that they couldn't provide me with the tracking number that the only thing they could provide me is with Hester Entertainment phone number(912-687-4926 ) and to give them a call i been calling this number but there is no respond.  I did not realize that I was dealing with a third party seller in till a called Sears. Like the costumer services was not helping me at all with this situation I decide to chat with one of there customer services and i told him that i had a proof that i bought the item thru the store and he recommend me to go to the store and get my money back. Now i cant get my money back or store credit because they don't want to deal with the problem.

This report was posted on Ripoff Report on 04/28/2011 08:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Santa-Clarita-California-91355/Sears-Hester-Entertainment-Sears-and-Hester-Entertainment-Xbox360-Kinnect-bunddle-its-a-723412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Sears Cares

AUTHOR: Searscares - (U.S.A.)

To Angel,
 
My name is James and I am part of the Sears Cares Team. I am very sorry to hear that you aren't getting the kind of help you deserve with an item that was purchased in one of our stores. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) dont have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (angel) for reference to your issue and we do look forward to talking to you soon.
 
Thank you,
James H
Social Media Moderator
Sears Social Media Support
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