Sears Rep will tell you lie and keep charging you fees and interests Sioux Falls, South Dakota

Sears has made a mistake on delivering wrong product (refrigerator), then will not fix the problem for long time even after I made several calls to stores and other places Sears made me to call.  Because we could not go on long time without a refrigerator, I have let Sears fixed the problem without replacing the unit. When repairman finally came he fixed it but a few small pieces of paint came off.  It took a while for them to send me a touch up paint.  I was upset but I did not want to make a big issue out of it, so I made a payment in full.

I did not receive first statement from Sears at this time.  Then I received a statement telling me I am late for a payment.  So I called customer dept and paid in full, and a rep told me she will fix the problem and will credit fees and interest charge.  Then I received collection notice, so I called collection department and explained all the problems I had.  A female rep told me she will fix it.

Now after several months Sears still did not credit the account, and reported to credit reporting agencies that I am a late payer.  Sears ruined my perfect credit up to now and still refuse to fulfill the original promise to credit my account make balance to $0.00.  Specialists now telling me that they will only credit one months fees because I did not responded to them sooner.  What a bunch of hog-wash and deceitful liars.