I purchased a washer from Sears on August 25th but it was not going to be available for us to pick up until August 31. My husband picked the washer up and brought it home. He is a service engineer for an office products company and he knows how to install an appliance. We were able to wash one load when the washer quit spinning.
We let it sit for a day and tried it again, and the washer wouldn't work at all. When I called Sears repair center, the customer service man who answered asked me what I had washed. I told him a blanket. His response was "maybe you will need to take it to an industrial washer next time". I am a 55 year old woman who has had my previous washer for 14 years, so I think I know what can and can't go into a washer. He then told me he could not schedule anyone until Saturday September 9th and at that it would have to be between 9:00 am and 5:00 p.m. I indicated that since this was a brand new item I wanted someone sooner than Saturday, and he told me that he couldn't do any better. I called the store for the fourth time, and got the store manager and she indicated to me that she could not do anything about it as the service center doesn't even listen to her. She did say she would see if she could find me a local technician and call me back I never heard from her again.
I had to make four calls to Sears to even find out who to contact. This is unacceptable to me and they didn't show the least bit of concern in getting this repaired sooner. I am sending the washer back, and canceling my accounts with Sears and I urge everyone else to do the same. Sears is staffed with morons!!!!
St Joseph, Missouri