- Report: #968472
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Sears1640 US 22 Watchung, New Jersey United States of America
Sears Sells Awful Generators with a No Refunds Policy Watchung, New Jersey
We were told to empty the gas and bring it back the next day for exchange. Next day, I was told to simply turn it upside down to empty the oil. Not a good solution because the gas cap is on top and the gas leaks everywhere. Another employee told me to call for service through the master protection agreement. I asked if they give same day service and he didn't know. Of course they don't. We needed the generator for an emergency and someone stupidly suggested waiting for a service call? Manager finally showed up with someone who was able to loosen the plug.
Next day with no power and the generator quit working. The engine was running but not providing electricity. Of course Sears was quick to say - No Refunds.
Power went out AGAIN today and I didn't even bother with the useless piece of junk. I totally understand not giving refunds because people can buy them, use them and return when the power comes on but this product is truly a piece of garbage and to not stand by the product and offer at least store credit is an insult to injury.
This report was posted on Ripoff Report on 11/13/2012 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Watchung-New-Jersey-07069/Sears-Sells-Awful-Generators-with-a-No-Refunds-Policy-Watchung-New-Jersey-968472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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