• Report: #722956

Complaint Review: Sears

  • Submitted: Wed, April 27, 2011
  • Updated: Thu, April 28, 2011

  • Reported By: Diane — LAKE WORTH Florida USA
4560 Forest Hill Blvd West Palm Beach, Georgia United States of America

Sears Sears Essentials Kenmore Coin Operated washer a lemon & you can't leave review on their website Sears.com West Palm Beach, Georgia

*UPDATE Employee: SearsCares

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I purchased 2 sets of coin operated washer and dryers thinking I would be headache free from repairing my old machines for 2 years. Wrong! Federico at Sear Forest Hill Blvd Greenacres in Florida told me there is a full 2 year warranty. Since there was no floor model and no information to be read, I went by this salesmen's word.

You save water because it only holds 1/2 the load of a top loader. You save more with a top loader because it handles more laundry so you don't have to waste electricity because you only have to do 1 load instead of 1. You save time too, you can 2 load in 1. 

Well, 3 months after my purchase, I had a problem with a washer and I was told that there is a 2 year warranty on parts only and I would have to pay their technician $125.00 to determine what part was needed. I couldn't get my own
technician and I was told I had to pay theirs. Wonderful, labor it always more costly.
I called the salesperson Federico and he verified that there is a 2 year warranty and even the appliance manager said 2 years, but when I told them what Sears customer service warranty department said about 90 day warranty, he
checked and corrected the information. The manager told me I should have read the warranty information when it was delivered. Great, so if I didn't like the 90 days warranty I would have been responsible for 15% restocking fee and
shipping it back to them.

Who in the right mind would agree to a 90 day warranty?????? Both manager and salesman thought it was 2 year warranty.

In the meantime, I am stuck with 4 machines with no warranty. $3019.25 down the drain. I would have loved to return them but I had only 30 days and 15% restocking fee. All they can say is sorry, but I am the one losing.

Run from these machines and SEARS !!! I want my money back, you can have these machines.
OMG, I'm floored. I called Sears for a part (tumbler) which costs $12.95 that I thought was under the 2 year part warranty
offered. ( I was already shocked when I found out that there is only 90 manufacture warranty, not the 2 year warranty I was told by the salesperson).

Well get this, you have to pay their technician $125.00 to inspect it to make sure it qualifies to be covered under their

I can't believe I am stuck with these machines. When I tried to leave the feedback on their Sears website on these machines, it never gets published. They hide warranty information on these machines. Its hard to get any
correct warranty on these machines from the sales people. They don't have that information either. BAD, BAD way of doing business.
Update: I sold these 4 lemons.
Someone who needs them in a home to teach a lesson about saving water.
I have left my reply on these machines several time on the Sears website and it never gets published. I am happy to say I just bought 2 sets of top load coin operated washer & dryer and my tenants are ecstatic. They are able to put more clothes in and don't get upset when
they want to add one more piece of clothing because it does open any time.

I lost so much money in the 2 years of having these 2 sets of clunkers and I was so happy I took a heavy loss and sold them.
There should be a class action suit to stop making these Kenmore Machines as commercial grade when they are residential grade.

Their customer service absolutely stink. I've had my own business for 13 years and I've been working in customer service for the past 30+ years and they put you on hold and are terrible. My comments on these machines should be published to review by other shoppers. Wrong to leave the positive one on top all the time. BAD MACHINES!!!! I love my top loaders !!!

This report was posted on Ripoff Report on 04/27/2011 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/West-Palm-Beach-Georgia-33415/Sears-Sears-Essentials-Kenmore-Coin-Operated-washer-a-lemon-you-cant-leave-review-on-722956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Searscares - (U.S.A.)

To Diane,

My name is James and I am part of the Social Media Support Escalations team at Sears and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish
with one Case Manager. I understand from your most recent update that the machines are now sold, however, I wanted to reach out and assist you with the issue your are having on the Sears Website.  At your convenience, please contact our office at smsupport@searshc.com so you (and
others) dont have to continue to be impacted by this. At your convenience,please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under(if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (diane) for reference to your issue and we do look forward to talking to you soon.


Thank you,

James H.

Social Media Moderator

Sears Social Media Support

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