Sears Bad Customer Service - Delivery Internet

We ordered a refrigerator for my daughter because hers went out.   We went into the Laguna Hills store on Sunday.  They said the soonest they could have it delivered would be Tuesday.  My daughter had to take the time off of work to be home.   They called during the delivery time that was scheduled and said they would have to reschedule to Thursday instead.  There was a dent in the refrigerator.  
I called them and told them that she had no refrigerator since Saturday and has 3 children!  I asked if they could leave the dented one until they could deliver a new one. It didn't seem to matter with them.   I asked to speak to a Supervisor and was put on hold for 10 minutes.   Finally, she came back on and said they are still researching it and would call me back.  NEVER did.  When they said they wanted to reschedule for Thursday, my daughter told them that it would have to be after 4:00 p.m. because she could not take off work again.  They said they could arrange that.   They called tonight, Wednesday and said that they would deliver it between 1:30 and 3:30 p.m.  She explained that she was told 4:00 was o.k. when they last talked.  The lady said that it the scheduled time (1:30 - 3:30).  My daughter asked to speak to a Supervisor and they hung up on her.   So I called and explained the situation and was put on hold.  No one ever came back.  So I called again and talked to another lady.  After a very long hold, was told that they could deliver it @ 3:30.  I explained that it would have to be after 4.   She said that is the best they could do and  hopefully, the delivery would be  @ 4:00 - that sometimes the drivers are late.   
I am so disgusted with Sears and the bad customer service that we encountered.   Will NEVER shop there again.