- Report: #995386
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Sears Deceptive Practices , Internet
I need your help securing a refund from items purchased at Sears Online.
I purchased brassieres from Sears online and never received confirmation of the purchase,
nor any status updates regarding delivery. I was suspicious as I have ordered
from Sears many times and always received status updates.
I contacted Sears to find out what happened and they said it was not their mistake, it was
"Easy Fit Brands'" mistake as they were the actual vendor. I thought I had ordered from Sears and would have never trusted a second-party vendor "sight-unseen".
I eventually received my items but by the time I received them, I did not need them anymore.
The items are unworn and in the original packaging with all tags intact.
I needed to return the items and I spent 1 hour driving to the Sears store and dealing withcustomer service there. The customer service center at the store in Thornton,Colorado referred me to the corporate office. I spent two hours on the phone
while in the Sears store trying to resolve the issue to no avail. I spoke with several people, and the last identified herself as a Case Manager and said that no one was above her when I tried to escalate the issue. She eventually put me on hold and no one ever came back on the line. Very frustrating!
This transaction is a deceptive business practice. I thought I was buying from Sears. The website has the Sears name and Sears info plastered all over it with the name "Easy Fit Brands" in small type that is a faint shadow.
I have filed complaints with the Federal Trade Commission and the Better Business Bureau.
Please help me return the items in order that we may reach resolution.
This report was posted on Ripoff Report on 01/11/2013 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/internet/Sears-Deceptive-Practices-Internet-995386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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