- Report: #1141334
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Sears Returned an item Feb 8,2014, have not received my refund Internet
*Author of original report: Problem solved
*UPDATE Employee: SearsCares
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i returned an elliptical machine bought at Kings Plaza, in Brooklyn, NY in January 2014. Item was picked up February 8, 2014, by UPS, returned to California, where product originated. Was told a refund would be in by midle of March. Have called 8 times, get the run around, no managers ever available, people confused or act like they are. Also received several e-mails, first saying they could not find the returned product, then they did. Finally received an e-mail on the 14th of April saying we have put in a request for your return, you should be getting your refund no more than 5-7 business days.
That time frame has passed. I called the number listed on line for corporate, all one gets is another so called customer care, who cannot tell you much and tell you they cannot transfer you to someone within corporate to once and finally handle the problem. IN this technological age there is no reason why a simple process like this should take so long. Sears needs to be investigated by the attorney general's office of Ill. This is my money and they have no right to fool with it.
This report was posted on Ripoff Report on 04/24/2014 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/internet/Sears-Returned-an-item-Feb-82014-have-not-received-my-refund-Internet-1141334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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