• Report: #1141334

Complaint Review: Sears

  • Submitted: Thu, April 24, 2014
  • Updated: Thu, April 24, 2014

  • Reported By: peaved — Brooklyn New York
Sears
Internet USA

Sears Returned an item Feb 8,2014, have not received my refund Internet

*Author of original report: Problem solved

*UPDATE Employee: SearsCares

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

i returned an elliptical machine bought at Kings Plaza, in Brooklyn, NY in January 2014. Item was picked up February 8, 2014, by UPS, returned to California, where product originated. Was told a refund would be in by midle of March. Have called 8 times, get the run around, no managers ever available, people confused or act like they are. Also received several e-mails, first saying they could not find the returned product, then they did. Finally received an e-mail on the 14th of April saying we have put in a request for your return, you should be getting your refund no more than 5-7 business days.

That time frame has passed. I called the number listed on line for corporate, all one gets is another so called customer care, who cannot tell you much and tell you they cannot transfer you to someone within corporate to once and finally handle the problem. IN this technological age there is no reason why a simple process like this should take so long. Sears needs to be investigated by the attorney general's office of Ill. This is my money and they have no right to fool with it.


This report was posted on Ripoff Report on 04/24/2014 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/internet/Sears-Returned-an-item-Feb-82014-have-not-received-my-refund-Internet-1141334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sears

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Problem solved

AUTHOR: Dominique - ()

I am pleased to finally have received my refund a few days ago. Sears called me to make sure all was ok.

 

No longer peaved.

Respond to this report!
What's this?

#2 UPDATE Employee

SearsCares

AUTHOR: Sears Cares - ()

Hi peaved,

We appreciate you taking the time to post, and share with us about your refund situation, and we’re sorry for the level of customer service rendered when you reached out to us in reference to your refund. We’d like to speak with you and have one of our dedicated case managers help you in getting this matter resolved. At your convenience please contact our office at smadvisor@searshc.com so that we can further discuss your concerns. In the email please provide us with your contact #, screen name (peaved), and the phone # used at time of purchase. Again, we apologize for the inconveniences faced, and we look forward to speaking with you soon. 


Thank you,

Edwin C.

Social Media Moderator

Social Media Support Team

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X