- Report: #457530
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Searssears.com Nationwide U.S.A.
Sears Online Switch and Hold Nationwide
*UPDATE EX-employee responds: Business days?
*Consumer Comment: If I am reading your post correctly
*Author of original report: No not impatient
*Consumer Comment: Impatient?
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I placed a call to the posted customer service number and reported the wrong items were shipped only to be told the throw is no longer available in red and I would have to PAY for having the correct red blanket shipped while they took their time processing the returned items. They would then refund the original order amount within 7 -10 business days. Additionally, they promised to have someone from shipping contact me about why they would ever ship the products that were obviosly NOT WHAT WAS ORDERED.
Today is June 1st and I just got off the phone with NON CUSTOMER SERVICE who states they have received my return 10 days after UPS picked it up and I still have no refund on my paypal account.
Surprise Suprise I also have not received a call from anyone, and when I asked to speak to a supervisor I was told the supervisor department was closed.
What a total ripoff! Sears is willing to lose a long time customer over a stupid shipping error and by holding a cash refund more than any 7-10 days
This report was posted on Ripoff Report on 06/01/2009 08:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/nationwide/Sears-Online-Switch-and-Hold-Nationwide-457530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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