I went in to the K-Mart store to purchase a Craftsman shovel in their ad dated 04-27-08 thru 05-03-08. I was told to go to the local Sears store to purchase this item. After further questioining of the clerk I was told that ALL MERCHANDISE on that page was not available in that store. I was also told this was not the first ad advertising that merchandise was listed for sale in their K-Mart ad but customers were re-directed to the Sears store to purchase this item. There was no disclaimer on this page notifying the customer to go to the Sears store.
The time was aftter 9:00 PM when I went to the K-Mart store and therefore my local Sears store was closed. I was also informed that if I lived in the south end of Zanesville that the merchandise I needed was available in that store because the south K-Mart does not have a Sears store located near them.
To make matters worse I went to the Sears store the next evening (using more $3.70 per gallon gasoline to make a second trip) to find out that the clerk had no idea of the K-Mart ad so it was good that I had taken my ad with me or I would not have been charged the correct price. There was "1" shovel in the store!!! I live in a town that serves 50,000 people!!
Again to add more insult: When the receipt came up, an additional piece of paper came out stating I had SAVED .20 (yes, 20 cents) for driving to the Sears store!! How insulting when gasoline is $3.70 per gallon!!
I have: 1) spoken with the store manager 2) Called a K-Mart support line (who "lost" my complaint) and 3) contacted the Sears corporate office who gave me this web site address.
What I want is for someone in the advertising department to "wake up" and call me. All I want is for K-Mart to put a disclaimer on their ads stating that this merchandise is not available in that store or simply put ONLY AVAILABLE IN YOUR LOCAL SEARS STORE at the top of the ad page.
The real fix is that the north K-Mart should stock this merchandise.
This is false advertising.