- Report: #966371
Report - Rebuttal - Arbitrate
Complaint Review: Sears.com
Sears.com Can Not Cancel Order, Internet
*Author of original report: Cancelled
11/5 I checked the order status online and it said expected delivery of 1/3/2013. Delivery date is not acceptable so I called customer service to cancel, I was told it would take 24-48 hours. 11/7 order has not been cancelled. I called again and said I am calling to cancel an order. I was told our systems are down, call back in six hours. Also sent email to customer service, have not received a reply.
11/8 called again, I was told it would take 5-7 days to cancel order. I said NO, get into the system NOW and cancel. He got very nervous and kept repeating that the rules say 5-7 days. I said I wanted to talk to a supervisor, I was put on hold for 40 minutes, I finally had to hang up (which is what he wanted me to do). Order status still says processing.
This report was posted on Ripoff Report on 11/08/2012 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Searscom/internet/Searscom-Can-Not-Cancel-Order-Internet-966371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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