• Report: #734800

Complaint Review: Sears.com

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  • Submitted: Mon, May 30, 2011
  • Updated: Tue, May 31, 2011

  • Reported By: mrbeard — Lowell Arkansas United States of America
Sears.com
Internet United States of America

Sears.com Hester Electronics and Entertainment Sears did not honor purchase. Internet

*Author of original report: Account credited promptly

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I ordered a TV in ''good faith" from mysears.com.  Sears did not reveal that I was ordering from a third party.  I spoke to one of their web assistants online on 5/24/11, that person told me that my order was to be shipped out the following day.  On 5/27 I received an e-mail stating that the product was no longer available and that my account HAD been promptly credited.  The problem that I have is that when I ordered the TV, they immediately debited my checking account.  But I still have not received a refund.  When I went back online to ask why the order was cancelled, I was disconnected.  I then called on the phone and was disconnected twice more.  When I was able to finally talk to someone they were rude and finally then offered me 10% off of a $20 garden hose for my inconvience.  I think if Sears, a retail icon, is going to try to sell products from just anyone like a trashy online auction site that they should honor what they are selling and take a loss if necessary.  So thanks Sears for the 10% off a garden hose but NO THANKS!  I now have no TV, I also spent $300 on an entertainment center to house my imaginary TV that has also been debited from my account,  and I don't have the money to buy another TV now from a reputable company.  I have seen many other complaints on various websites regarding others having the same issue with Sears and being treated the same way.  I don't understand how they can get away with this.

This report was posted on Ripoff Report on 05/30/2011 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Searscom/internet/Searscom-Hester-Electronics-and-Entertainment-Sears-did-not-honor-purchase-Internet-734800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Account credited promptly

AUTHOR: mrbeard - (United States of America)

I would like to report that after many emails and phone calls, my account was credited the on 5/31/11. I placed the order on 5/21, the order was cancelled by Sears on 5/27. I have received another email stating that someone will contact me within 24 hours.  I would like for Sears.com to be clear to the consumer when they order that they are ordering from a third party and NOT Sears.  The exact same complaints against this third party vendor began over a month ago and Sears was still selling products through them.  I did a lot of research about the product before ordering not on Sears(who I thought I was purchasing from).  This has been an extremely frustrating ordeal and taken a lot of my time, energy and money. 
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