- Report: #965463
Report - Rebuttal - Arbitrate
Complaint Review: Sears.com
Sears.comInternet United States of America
Sears.com Sears Horrible Customer Service will Not Refund Money from Cancelled Order! Internet
*UPDATE Employee: Sears.com | Complaint Review: 965463
To make a long story short, I contacted them seven times. Each time they ended the conversation with "I know you are concerned with regard to your refund, please allow a maximum time frame of 3 - 5 days for your refund". Obviously a script they use. Not once did they ever contact me, I always had to contact them. One idiot told me to call the store where the appliance "would of been delivered had I not cancelled it".
On October 30, I finally called my credit card company and disputed the charge. Today my account was credited. I bought the new dishwasher at (((competitor's name redacted))), in person and even got a Military discount which Sears does not give.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 11/06/2012 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Searscom/internet/Searscom-Sears-Horrible-Customer-Service-will-Not-Refund-Money-from-Cancelled-Order-Int-965463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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