• Report: #1154652

Complaint Review: Sears.com

  • Submitted: Fri, June 13, 2014
  • Updated: Fri, June 13, 2014

  • Reported By: Carrie — Matinette Wisconsin
Sears.com
Internet USA

Sears.com Stole my money, and keeps lying saying they will give refund but dont Internet

*Author of original report: Finally Resolved

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On 5/15/2014 I oredered a computer processor from sears.com, the total came to $175.12 after tax. My credit card was billed within 5 minutes of placing the order. On 5/20/2014 a package arrived from Sears, and inside was a $15.00 Micro sd card reader. It took 2 calls to customer service before they finally emailed me a shipping label to return the product they had sent me.

I was told by customer service that "Credit will be issued when our warehouse receives the merchandise". I got an email from UPS saying the product had been received by sears on 6/3/2014. 2 days went by and I hadn't heard anything. 

So i contacted customer service again. Was told 3-5 days and i should have my refund and was sent an email saying "Please be advised that credit will be issued within 5 business days from the time the warehouse receives the shipment. The tracking information shows that the warehouse received your shipment on 06/03/2014. Please contact us again if you do not receive a credit after 06/10/2014."

On 6/11/2014 no refund had come so AGAIN I contacted customer service. They said yes we see that we did receive the item and you haven't been issued your refund yet. I will put this request in right now and you will receive a confirmation email. (an email i still havent gotten) And was told please wait 3-5 days, tho i have already waited 3-5 days, and LONGER.

Pretty much getting the run around. They stole $175.12 from me and right now the only thing i have to show for it is alot of anger and frustration. I kept all the emails, and screenshots of what they actually sent me. So i hold all the evidence showing that they stole my money and have been giving me the run around.  It only took them 5 minutes to take the money off my card, there is no reason it should be taking this long to refund it.

I have only ever had to return an item 2 times before in my life to other places online, because said item was dead on arrival or a mistake had been made. Both those times the companies had my refund on my card within 12 hours of receiving the returned item.  So I know they are just trying to steal my money and get away with it.

And its not smart, in a world of social media, for a business to steal from people. Just saying.


This report was posted on Ripoff Report on 06/13/2014 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Searscom/internet/Searscom-Stole-my-money-and-keeps-lying-saying-they-will-give-refund-but-dont-Internet-1154652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Finally Resolved

AUTHOR: Carrie - ()

It took nearly a month of contacting Sears customer service every 3-5 days, but in the end I finally found one who was helpful and got my refund issued. So I finally got my refund. Tho I am happy about that, the hassle I went thru, make it a sure thing that I will NEVER shop at Sears.com again.

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