• Report: #767805

Complaint Review: Sears.com

  • Submitted: Sun, August 21, 2011
  • Updated: Fri, September 23, 2011

  • Reported By: LoriBB — Pennsylvania United States of America
Sears.com
Internet United States of America

Sears.com ripped me off for shipping charges. Failed to deliver item on time and refuse to return shipping charge. Internet

*Consumer Comment: Yeah they suck

*Consumer Comment: Be Prepared

*Consumer Comment: Just went though the same thing! Believe me, NOBODY at Sears cares!

*Consumer Comment: Excuses

*UPDATE Employee: Sears Cares

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I ordered an item for my family vacation on Sears.com on Aug 6th and paid for expedited shipping to have it delivered on Aug 9. After many excuses and worthless calls to their customer service department, the item did not ship until Aug 10. At that point it was too late and I was already on vacation. I have sent 2 e-mails to their customer service department and they refuse to respond or refund my shipping charges!!! Do not order from sears.com if you need an item on a certain date --- you will not get it.

This report was posted on Ripoff Report on 08/21/2011 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Searscom/internet/Searscom-ripped-me-off-for-shipping-charges-Failed-to-deliver-item-on-time-and-refuse-t-767805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Yeah they suck

AUTHOR: mr rik - (USA)

Seems like their word is NO GOOD anymore.
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#2 Consumer Comment

Be Prepared

AUTHOR: william20moon - (United States of America)

Situations like this have happened to me before. It's hard to take responsibility. You want to blame the company. The real deal is, we should be so prepared in life that we don't have to order expedited shipping for items. Your vacation supplies should have been ready ahead of time. A huge company like Sears has some many moving parts, it's so hard to get an item out to a person right on time...

I always take things like this as a lesson to be better-prepared in the future.
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#3 Consumer Comment

Just went though the same thing! Believe me, NOBODY at Sears cares!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

I went to Sears.com back on SEPT 6th and ordered 3 sets of pegboard hooks that I really needed for my store.

I found what I needed on sears.com and immediately placed my order, and got an email confirmation of my order that it had been placed. The order stated that my items would be delivered by 9/14/2011.

As of today, 9/22/2011, guess what? Nothing.  That's right. No product. No communication. NOTHING!

I sent 1 email last week 1 day after the date promised and got no reply at all.  I sent another email first thing this morning and no reply yet.

So, I get on the phone to Sears.com and get someone who knows nothing and says she has to transfer me to the "vendor". (I was led to believe SEARS was the "vendor"). Right??? (SEARS.com)

After being transferred, I sat on the phone no less than 5 minutes waiting for someone to actually come on the line. When someone finally answered it was a very bad connection, and it was just "hello" (no business name, dept, etc) and someone speaking VERY broken English with a middle eastern accent too thick to understand!

Finally, I get someone on the line who actually speaks clear English, only to be given a bunch of excuses as to why my order HAS NOT SHIPPED YET!!!

WHAT?????????????????????????????

17 days is not enough time to get 3 small boxes of pegboard hooks delivered???  Are you kidding me????

If I ran my business like that, I would certainly be out of business in no time.

FYI....SEARS.com NEVER indicated anywhere online or at any point in the order process that this was a "non-stock" item or special order or third party vendor, etc. NOTHING!!

Believe me....NOBODY at SEARS cares.

It's simply "take it or leave it".......NEXT...

Sears.com SUCKS.

Sears just lost a customer over this.

Plenty of other places to shop, and much cheaper too!
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#4 Consumer Comment

Excuses

AUTHOR: Flynrider - (USA)

I'm not sure if the item you were purchasing was from a third party vendor on our site. In that case we would not be able to get the item to you any faster but obviously we would like to keep you as a satisfied customer and your case manager will help in any way they can."

   When someone buys something on the Sears website and it doesn't show up on time, it's some third party's fault.   This seems to be the most common excuse I hear from Sears employees on this site. 

  Here's a clue.  If you're going to host third party vendors under your corporate name, you should make sure they deliver when they say they will.   Blaming it on another company does not make you look any better.  If customers want to deal with the vaguaries of small time Internet vendors, they can do that on Ebay. 
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#5 UPDATE Employee

Sears Cares

AUTHOR: Searscares - (U.S.A.)

LoriBB,

I'm so sorry that you've been going through so much frustration with your online purchase. My name is Brian H. with Sears Cares and I would like to offer some assistance. I would like to get you in touch with a personal case manager who will address any concerns you have with Sears. I'm not sure if the item you were purchasing was from a third party vendor on our site. In that case we would not be able to get the item to you any faster but obviously we would like to keep you as a satisfied customer and your case manager will help in any way they can. Please email smsupport@serarshc.com with your contact information and a personal case manager will contact you directly. Please be sure to include your screen name (LoriBB) so we can reference your case. Again, I apologize for the frustration thus far but I'm confident we can help.

Thank you,

Brian H.
Social Media Support
Sears Social Media Moderator
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