- Report: #972063
Report - Rebuttal - Arbitrate
Complaint Review: Sears.com/Kmart.com
Sears.com/Kmart.comInternet United States of America
Sears.com/Kmart.com Screwed me over, Internet
I called Sears.com just to find out what was going on. The lady informed me that my item had been lost and that there wasn't anything she could do about it. I asked to speak to her manager she connected me with a gentleman who claimed to be the case manager I informed of what was going on and he told me I would have to call back in two hours. I called back later that day the next person I talk told me that I would have to wait 5-7 business days to get my money back and that I would have to reorder the bed I informed him that I wasn't interested in order the bed again. He charged my card again and order the bed again this time I was charged the regular price of the bed.
I November 17th I decided to call Kmart.com since they were the ones sending the bed. I spoke to a rep and he told me that my orginal had not been lost and it was shipping but it would not be here until November 26th if it wasn't here by then to call back. Well, he informed me that he would cancel the second order that was created. That order wasn't cancelled and my account has been charged twice. I called yesterday morning and I was hung up on twice the third lady I spoke to was polite but she wasn't able to help me either. So now my account has been charged twice I am in the negative which that has caused me not to be able to pay my light bill and no one has helped me yet. I haven't received a phone call or an email like I was told they would. All I keep getting from them is I have to wait to get the bed and then return it and then they would give me a refund.
I am pissed beyond pissed Sears.com and Kmart.com customer service sucks I have never ever been treated like this before and I have been using Sears.com for many years with no problems. It makes me extremely upset to be treated like this and for no one to help me or refund my money and not even get a response from the company. I am at the end of my rope with this all I want is to get my orignal order and to be refund for the second order I didn't order. And be treated with respect.
This report was posted on Ripoff Report on 11/21/2012 03:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/SearscomKmartcom/internet/SearscomKmartcom-Screwed-me-over-Internet-972063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.