- Report: #250333
Report - Rebuttal - Arbitrate
Complaint Review: Seattle Coffee Direct.com
Seattle Coffee Direct.com990 Grove Street #204 Nationwide U.S.A.
Seattle Coffee Direct.com Causing unhappy customers to mistakingly call our company for restitution Evanston Illinois
*Consumer Comment: I have also been ripped-off
*Consumer Comment: What a bunch of hooey
*Consumer Comment: outrageous
* : Comments for Jeff Berman - Customer Service Director
* : Free coffee? In United States ven freedom isn't free, so no thanks !
*UPDATE Employee: Clearing Up The Confusion
*UPDATE Employee: Apologies for your dissastifaction
*Consumer Comment: MyPoints Notified
*Consumer Comment: Failure to be open & UPFRONT with DETAILS
*Consumer Comment: Seattle Coffee Direct is not to blame for consumers failure to READ!
I continue to route those customers to Rip Off.com in hopes that something can be done or at least give customers an avenue to voice themselves. I have even gone as far as to post a message on our website explaining that we are NOT Seattle Coffee Direct! However, we continue to get these calls and emails.
Seattle Coffee Direct is neither in Seattle, nor are they a roaster. Because of this problem (after 14 years) our on line business has suffered big losses in sales due to mistaken identity or the fact that Seattle Coffee Direct chose to use the name Seattle to draw our customers.
My patience has run out and I appeal to you (Rip Off.com) to post something about this company to bring it to everyone's attention that our company has a long standing reputation to honesty, quality, and service, and that this Seattle Coffee Direct is not associated with our company in any way. If you would like I could provide you with a long list of emails from those that have been scammed by Seattle Coffee. Direct.
If you have any questions please feel free to email or call me direct.
This report was posted on Ripoff Report on 05/25/2007 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Seattle-Coffee-Directcom/nationwide/Seattle-Coffee-Directcom-Causing-unhappy-customers-to-mistakingly-call-our-company-for-re-250333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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