- Report: #965283
Report - Rebuttal - Arbitrate
Complaint Review: Seattle Vault Self Storage (U-Haul Neighborhood Dealer)
Seattle Vault Self Storage (U-Haul Neighborhood Dealer)1800 Terry Ave (Suite 100 on Howell St) Seattle, Washington United States of America
Seattle Vault Self Storage (U-Haul Neighborhood Dealer) Gas Gauge Scam. $40 charge for supposedly not filling the tank full enough after a 4 mile drive. Seattle , Washington
*Consumer Comment: Idle time?
When I returned the truck, the gas gauge clearly showed that the tank was full. However, because I had been scammed by U-Haul before, I took a picture of the dashboard with my camera phone.
The next day when I received the receipt, it showed that they charged me $40 extra ($30 service charge and $10 gas charge) because they claimed that the tank was a tick below full. My total travel was only 4 miles, and the gas station is only about mile away from the U-haul drop off location.
According to U-Haul's own website, the truck that I rented gets 12 miles to the gallon. Even if I had not put any gas in the truck at all, for me to have used 2 gallons of gas for a 4 mile trip would have required me to have been hauling 6x the truck's weight, and I would have had to be hauling that weight for the entire duration of the trip.
When I called them and asked why I was charged $40 extra, the man told me that when he looked at the gas gauge it "looked like it was a tick below full." However when you look at the photo, it isn't even ambiguous. The tank is clearly completely full.
This report was posted on Ripoff Report on 11/06/2012 03:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Seattle-Vault-Self-Storage-U-Haul-Neighborhood-Dealer/Seattle-Washington-98109/Seattle-Vault-Self-Storage-U-Haul-Neighborhood-Dealer-Gas-Gauge-Scam-40-charge-for-su-965283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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