Secondspin.com Trans World Sends defective/damaged merchandise HORRIBLE customer service Internet

Secondspin.com is a ripoff. Placed an order Jan 22. Received the order with 2 of the 3 items missing. Contacted customer service, and was sent a replacement for the 2 missing items. What do I get? I severely scratched cd, and a cracked dvd. I have emailed customer service several times, and this issue is still not resolved. They have no telephone number, just an email address to which they claim they will respond within 2 business days. Most of the time it's more than that, and when they do respond, it's like they didn't even read your email. For example, I send an email stating the merchandise is damaged, and they reply to me about when my item was shipped, and if I have any problems once I receive it to contact them, which is what I did contact them for. Finally after over a week of bogus replies, I get an email stating I have a credit for the 2 items, but the credit is for another order on their site. they stated if you want a refund instead let us know. I did let them know several times, they are just clearly trying to rip me off. What good company has no contact number and sends out cracked dvds???? Worst online experience ever. I do not recommend them unless you like paying for damaged goods and the worst customer service ever.