- Report: #236997
Report - Rebuttal - Arbitrate
Complaint Review: Secret Cash Card
Secret Cash Cardsecretcashcardservices.com Internet U.S.A.
Secret Cash Card unauthorized electronic debiting of bank account Internet
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After receiving calls from many companies for several days, I noticed a debit transaction for $49.95 in my checking account. I quickly called my bank, which then applied a stop payment (waived the fees) to any future transactions with this amount. However, they advised me to change my account number. What a mess!
My bank had trouble reading the company information on the electronic check but of course my name and banking account information was readily legible. I finally retrieved the company information and a 1-866# that redirected me to call another number... 401-228-9232. After letting the phone ring for about 15 minutes, a woman picked up the phone and quickly put me on HOLD. I sat for another 15 minutes and the phone rang again. After sitting on the phone an additional 25 minutes (total telephone wait time was 55 minutes), I had to give up.
I went to the suggested website I got from Rip-off Report.com and filled in the information to receive my refund, although I am certain, judging by the previously received "customer service", I won't receive anything back.
This has got to be illegal! Although my bank is investigating it, I am currently out the $49.95 until they reach a determination. I am a single mom on a fixed military income, how can they get away with this???
This report was posted on Ripoff Report on 02/26/2007 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Secret-Cash-Card/internet/Secret-Cash-Card-unauthorized-electronic-debiting-of-bank-account-Internet-236997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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