We first signed our contract with APXALARM on May 29, 2007, My husband used his bank debit card to have the 39.99 taken out every month. Our contract was then sold to SAI a few days folloing that. We had no idea. Everything was fine except we never even used the system because when one of our cats would set it to go off (they told us that would not happen,because we did asked about that)they would call everyone else on the call list but us and told my father they where not going to go over to my house, but he should go. On April 22,2008 I got a letter from a collection agency reading we owe them 919.77 for past due amounts. I could not think why we even owed them at all it has always just went threw our bank. Back in 10/07 my husband got a new debit card from the bank, we didn't think about SAI, because we thought we signed the contract thew our bank account. They stopped taking payments in 11/07 the same month I had my daughter. I called them and told them it was a mistake we weren't checking to make sure it was coming out, we just had a new baby, and I exspected a late notice from them if anything like this where to happen. I never got anything from them nothing, just a letter from the collection agency. They droped what we owe to 699.00. I read my contract it stated I should have got a letter before they can send me to collections. So, I should have never been sent to collections in the first place. The lady I spoak with was named Maryland, she told me no matter what they will get the money from me one way or another. She said they sent out certified letters to everyone in March. I never got mine. I told her I wanted to see the copy from where my husband or I signed the certified letter. She said her surpervisor had all of the information for me. I said great let me speak to her. Maryland said she was unavalible. I did speak to a supervisor once her name is Marie and she said it showed that they did send a certified letter to me, but she didn't know if she had a copy. She put me on hold and came back and appolgized for some miscomunication on their part and dent me back to Maryland. They still wanted me to pay the 699. I told them that was not going to pay for fees that where because they sent me to collections, if I had known I was even late I would have solved this along time ago. Maryland was just getting very mean and nasty. I said I didn't want to speak with her anymore and to give me to her supervisor, she said her surpervisor went home for the day. I called back to get the surpervisor's ect. number they transfored me to Maryland who said she just got out of a meating with her surpervisor and director and they don't want to talk to me. (after she said the surpervisor went home) I asked her to let me speak with the surpervisor or director so they could tell me she said agian they don't want to talk to me and hung up. I spoke to a Mike and he said I can pay 209. I said great and gave him a credit card. He put me on hold came back and said there is more of a balance then I thought of 249. I said I don't want to pay the extra 3 months in advance, because they do that if you go to collections and again I would not have went to collections if they had held up to their side of the contract and sent me a letter. I told him to take that payment back untill I spoke with someone else he sid now his supervisor will be mad because he has to un do a payment and send me back to collections. I said I need to speak with someone else, I didn't feel I needed to pay the fees or the 3 months up frount my contract ends in May of 09 so they will get that money. He came back and said okay just pay up unil April and $50 reativation fee. I said great! He will have my invoice on Friday. Friday came and I got a call from the collection agency, they put me back into collections for 449. I spoke to the c.r rep and she was going to look over everything and leason to everything and get back with me today. (Monday) 4/28. She had Marie call me wanted me to pay the rest of the money. They took the 209. from me after I told them not to. I told Marie to have the c.r rep call me back I have questions for her she said okay, but still no call I have left 2 messages for her today so far. They took me out of collections but still want me to pay way to much for them not holding up to their side of the contract. There is a lot more detail then this. Thanks for reading any help would be great.