- Report: #628951
Report - Rebuttal - Arbitrate
Complaint Review: Security National Automotive Acceptance Corporation - SNAAC
Security National Automotive Acceptance Corporation - SNAAC6951 Cintas Blvd Mason, Ohio United States of America
Security National Automotive Acceptance Corporation - SNAAC SNAAC Customer Service Tips that SNAAC Does NOT Want You to Have! (Tips for navigating their intentional beaurocracy) Mason, Ohio
*UPDATE EX-employee responds: Tips To Avoid Them
*Author of original report: SNAAC "Customer Service"
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If you have read my other posts, you will know that I am a former SNAAC Collections Manager who was exposed to the company's most intimate financial and operational details before they very cheaply and wrongfully terminated me.
As a result, I am able to bring much information to you, the consumer about their internal workings. And I have every reason to do so!
While there, it became apparent that the executives are the only ones who can make the real decisions that impact the malicious and deceptive actions they take against their customers in the name of profit and profit only. Here is a list of executive and other personnel information that will expedite the handling of your concerns or at least allow you to take your issues all the way to the top.
JASON NESBIT, VP of Collections and Customer Service. He can be reached directly by dialing his extension (271) after calling the main number (513)-459-8118. He has a BAD habit, like most COWARDLY executives, of ignoring legitimate, but difficult consumer situations so beware. He will hide from emails so it is best to call and catch him in his office. Know that he goes to lunch every day from about 12pm to 1pm and leaves promptly at 5pm every day so attempt contact outside of those timeframes.
BECKY CATINO. She is a co-founder and the president of the company. She just LOVES to have haughty meetings with other small business execs at their location so she can make their receptionist get them coffee and they can all talk about how great they are. She is worthless. And incidentally, very fake and mighty pretentious too as you might have imagined. I do not know her extension, but her email is BCATINO@SNAAC.COM. They also have a dial by name feature on their main line (and now you have her full name).
TED CATINO. He is Becky's husband, the other co-founder of SNAAC, the CEO and the only one can get anything REAL done (he owns the company). I do not know his extension however they have a dial by name feature on the main number. His email is also TCATINO@SNAAC.COM. However, like I said earlier, most cowardly executives who lead amoral organizations such as this one will typically ignore you (in my experience...and I have been around). But what does that say about him and their company--that they IGNORE THEIR CUSTOMER'S ISSUES? But they certainly profit off of them, don't they?
ANGELA ARWAY. She is just an HR manager, but she is also their entire HR department. However, as a "HUMAN Resource" Manager, she at least SHOULD be concerned with the plight of employees and consumers alike. Her direct extension is 350.
Again, call when you can (instead of email) and catch them while they're in the office. It is too easy for them to hide behind their email.
Good luck with these people, it is very difficult to get criminals to do the right thing. But make no mistake about it, they make TONS of money off of the men and women of our armed forces.
Last year was their most profitable year: they made 12 MILLION DOLLARS of PURE PROFIT. And all for just the two of them: Ted and Becky. Anyone think they still have the right to ignore their customers?
This report was posted on Ripoff Report on 08/04/2010 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Security-National-Automotive-Acceptance-Corporation-SNAAC/Mason-Ohio-45040/Security-National-Automotive-Acceptance-Corporation-SNAAC-SNAAC-Customer-Service-Tips-t-628951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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