- Report: #352227
Report - Rebuttal - Arbitrate
Complaint Review: Security Networks, LLC
Security Networks, LLC3223 Commerce Place, #101 West Palm Beach, Florida U.S.A.
Security Networks, LLC Terrible Customer Service from Security Networks and Apex Alarm Systems West Palm Beach Florida
*Author of original report: Follow up for Security Networks
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Less then a week after having the whole system replaced the called and told me that it needed to be redone to come into compliance with FCC?? (Not sure of the agency) and that I would have to have the system redone. Now my system still can not be activated because it has an error somewhere. Called and even with all the issues they would not cancel the contract and call it void since there had been so many issues. This was sold to us as a cell phone based service. They came in and sold to us with the understanding that we did not have a land based line and have no intention of putting one in.
At the time I wanted to cancel, because of the issues that we were having. The Customer service rep told me to say that my house was going into foreclosure and to lie about everything. I am now making a complaint, because of the service afterwards and the issues that continue even after they told me there was nothing they could do. We still have service issues and still can not set our alarm. We were told it would be another $40 some odd dollars to come out for maintenance even though we are under warranty. Our alarm has not worked in 6 months. Why should we pay for a service that does not work.
Boynton Beach, Florida
This report was posted on Ripoff Report on 07/17/2008 05:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Security-Networks-LLC/West-Palm-Beach-Florida-33407/Security-Networks-LLC-Terrible-Customer-Service-from-Security-Networks-and-Apex-Alarm-Sys-352227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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