For the past two years since I have been employed with Securitias, I have nothing but problems with SRG Aenta Insurance company.
When I took out the dental plan I called SRG to find out how long I had to wait after the signup and was told it was effective in December and I would have to wait until June of 2007. So I waited until July just to be sure.
I went to the dentist last year, and they delayed paying the claim. Then they denied it saying they had no record of me.
I called SRG and they told me to have the dentist resubmit it. They didn't understand why that explaination was given.
So My dentist did and it was denied stating it was pasted my termination date. However I had not been termination. So they said resubmit it.
I also called them for a oral surgery. I was given several names and told that I would get a major discount for using one of their referral. Which to this date never happened. I used their oral surgeon and got a bill twice the price my dentist was going to charge. The oral surgeon's office also told me the same thing. But they never got the refferal fee to pass on either.
This claim had to be resubmitted a number of times. Before approved.
When all was said and done they never did pay any of the orginial bill for cleanings and xrays. Then SRG said I was over the limit.
When asked why they keep saying I am terminated they said Securitas had not paid my premimum on time so they deny the claim.
Securitas HR person in Hilliard claimed they paid SRG each time I should have no problem. Corporate office Director claimed they paid the premimums and I shouldn't have any problems. All you get is a run around and passing the buck!
In December 2008 I had a major medical problem, And went through the same thing with the hospital. First they had no record of me, then they kept sending through denials that I had been terminated. SRG claims that it's Securitas fault and Securitas claims that it is SRG's fault.
SRG made the statement to me that the insurance that we have is the cheapest that you could possibly have. It pays for next to nothing but it gets you in the door medically and that is about all. What is the deal here. Why are they ripping us off. They deduct it from out pay. Why not pay the darn bills. Talk about fraud. When are these companies going to be held responsible for their actions?