• Report: #825977

Complaint Review: Securus Tech

  • Submitted: Fri, January 20, 2012
  • Updated: Fri, January 20, 2012

  • Reported By: P-Roy — CHARLESTON West Virginia United States of America
Securus Tech
PO BOX 1109 Addison, Texas United States of America

Securus Tech Securus Technologies Well i think they are a money scam company, that makes it hard for inmates to contact their family or spouses and I undcerstand that the inmate is in there for a reason but why punish the ones outside Addison, Texas

*Consumer Suggestion: Help File a Class Action Lawsuit Against Securus

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I think the company SECURUS TECH is one of the bigges the biggest rip off and scam artist companies around, they take money from families that want and sometimes NEED to talk to them on important things...in which they are in another state...and charging like 2 dollars a minute and I personally and I have been told that the correctional facilities they deal with are just as corrupt...for instance the inmates should be able to but prepaid phone cards but I was told they are out of them and have been for some time....plus how come my love one can not call me collect in case of an emergency...I thought that they could always call collect to a home phone but that is not allowed either...

I think this company needs looked into and they do not even have a corporate number or anything, they gave me an address...what to say that gets to them atleast if I talk to a person it will be recorded by them or by ME!!! Please people look into this company they are a ripoff....also they told me I could be fradulent just because I was going to get a prepaid phone with the same area code because it is cheaper, now you people tell me what is wrong with this picture if I want to BUY a phone withMY OWN MONEY who has the right to tell me or block my number from my love one just cause it will be cheaper...

just another example of the greed and scamming they are doing...something is not right with that.... but I plan on not stopping here... I plan on going higher and I hope I get some people to do the same and to learn about the SCAM system they got going on!!!! I want people to know about this!!! Thanks for reading and to have a website that hopefully sends this to somebody or make it an official complaint!!!! I will not stop here just saying!!! This is AMERICA not a communist country that charges 2 dollars a minute to talk to your love ones...

then threaten you because you try to do something that is perfectly legal to get a prepaid phone and have any number you want as that number...plus I am a business traveler so that is why I would have that area code and my family live down there so what is the big deal...I tell you the big deal...IT IS CALLED MONEY THEY will only make 1.75 per call instead of 2 dollars a minute....WHAT A JOKE AND SCAM!! PLEASE HELP!!!! Thanks (((email redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 01/20/2012 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Securus-Tech/Addison-Texas-75001/Securus-Tech-Securus-Technologies-Well-i-think-they-are-a-money-scam-company-that-makes-i-825977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Help File a Class Action Lawsuit Against Securus

AUTHOR: mbee - ()

I have experienced the same thing with Securus. They initially were charging me $27 for a 20-minute phone call, until I figured out how to get a local number, and now I pay just under $5 per call. In the past two weeks I have been REPEATEDLY disconnected by Securus for no reason, and each time they charge me for the total allotment of 20 minutes, even though I may have gotten cut off after 1 minute. Their policy is that they don't refund any $ for cell phone users - which of course most people are. They say that cell phone carriers sometimes have dropped calls, so they aren't responsible for that, and if you use a landline they will issue refunds. But the problem with that is that the calls are disconnected BY SECURUS, and you can tell this because you hear a short recording just before you are disconnected that says "this call is being terminated, no third party calls allowed." I asked them about that and they gave me the list of reasons that calls are terminated, but NONE of those things applied. She said that no matter what the reason for the disconnect is, if any interference is detected, that's the default recording that is used. Either way, it's Securus who is terminating the call, and they should not be able to charge for something they haven't provided. Even if one of us just hung up, they shouldn't be able to charge for minutes that were not used.

They are getting away with this because they can. 

Securus pays a fee to the jail administrator in order to get the contract - up to 40%. Those fees are passed along to the consumer, which is why the prices are through the roof. They are only interested in profits - not quality of service, not keeping inmates in touch with their families, and certainly not customer service. Their reps are rude and totally unhelpful. When I do stay connected, often times the line is full of static and we can barely hear eachother.

The facility where my brother is recently did away with in person visits, and went to video visitation only. No surprise that Securus provides the equipment and video service. I scheduled two video visits in the past two days, neither one of which worked. I paid for two 25-minute video visits, and got nothing. They are saying there are no refunds.

Securus claims that their technology saves lives and that's why it's worth the money they charge. This is total nonsense. The "technology" is simply that they record all calls - which is a service you can get by downloading any one of dozens of free apps on your phone. Besides, if they are counting on the quality of their recordings to capture criminals who are planning crimes or making confessions - they really should ensure that they provide a clear and stable connection - i would really like to see the FACTS backing up their claims.

The FCC's ruling that caps the amount that can be charged for long distance fees goes into effect February 11th. Securus tried to appeal the ruling, but was unsuccessful. Unfortunately, the ruling does not address their refund policy, and also does not address what they can charge for local calls - but it's a start.

There are clearly hundreds of customers who have been ripped off by Securus, and the only way they are going to stop their aggressive tactics is if a class action lawsuit is filed. I am beginning a campaign to find other Securus customers who have been affected. 

To be included, please email ClassActionSecurus@gmail.com

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