• Report: #940243

Complaint Review: Securus technologies

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  • Submitted: Wed, September 12, 2012
  • Updated: Wed, September 12, 2012

  • Reported By: Ash21 — Houston Texas United States of America
Securus technologies
Dallas, Texas United States of America

Securus technologies Claimed local calls are only .88 but charged me 5.86 Dallas, Texas

*Consumer Suggestion: Help File a Class Action Lawsuit Against Securus

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I originally inquired about an account with securus technologies. I was informed for local calls that I would only b charged appr .88 per call. Originally Louisiana state penn was with global tel link but now they r with securus..If u google Louisiana state penn with securus there is a website by the jail that gives anoticestating that only June 12,2012 that they will noob securus n rates will b approximately .88 per call locally. I originally had another telephone number but securus blocked it and asked for proof of my cell bill to which I provided twice via fax but then was asked for proof of my cell history so I changes my number all together to another local number. Ur then was charged over $5 per call. I called to speak to a rep but was given a run around and a fax number toad in a dispute letter. What clearly disturbed me was how do u determine but by opinion what is considered to be a local or long distance when either way my number began with 225 area code. Originally speaking with a rep prior to setting up an account u r informed that the calls will b .88 plus tax..I had a balance of $125 n now I have a balance of $45 now that my number is still 225 area code but is infact local...securus is clearly a rip off and has no intentions of getting this resolved nor refunding me my money..I have several other family members whom we speak to the same relative that was informed this same info..please google this info I provided and u will see the site as well as the prison has provided the same misguided info

This report was posted on Ripoff Report on 09/12/2012 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Securus-technologies/Dallas-Texas-/Securus-technologies-Claimed-local-calls-are-only-88-but-charged-me-586-Dallas-Texas-940243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Help File a Class Action Lawsuit Against Securus

AUTHOR: mbee - ()

I have experienced the same thing with Securus. They initially were charging me $27 for a 20-minute phone call, until I figured out how to get a local number, and now I pay just under $5 per call. In the past two weeks I have been REPEATEDLY disconnected by Securus for no reason, and each time they charge me for the total allotment of 20 minutes, even though I may have gotten cut off after 1 minute. Their policy is that they don't refund any $ for cell phone users - which of course most people are. They say that cell phone carriers sometimes have dropped calls, so they aren't responsible for that, and if you use a landline they will issue refunds. But the problem with that is that the calls are disconnected BY SECURUS, and you can tell this because you hear a short recording just before you are disconnected that says "this call is being terminated, no third party calls allowed." I asked them about that and they gave me the list of reasons that calls are terminated, but NONE of those things applied. She said that no matter what the reason for the disconnect is, if any interference is detected, that's the default recording that is used. Either way, it's Securus who is terminating the call, and they should not be able to charge for something they haven't provided. Even if one of us just hung up, they shouldn't be able to charge for minutes that were not used.

They are getting away with this because they can. 

Securus pays a fee to the jail administrator in order to get the contract - up to 40%. Those fees are passed along to the consumer, which is why the prices are through the roof. They are only interested in profits - not quality of service, not keeping inmates in touch with their families, and certainly not customer service. Their reps are rude and totally unhelpful. When I do stay connected, often times the line is full of static and we can barely hear eachother.

The facility where my brother is recently did away with in person visits, and went to video visitation only. No surprise that Securus provides the equipment and video service. I scheduled two video visits in the past two days, neither one of which worked. I paid for two 25-minute video visits, and got nothing. They are saying there are no refunds.

Securus claims that their technology saves lives and that's why it's worth the money they charge. This is total nonsense. The "technology" is simply that they record all calls - which is a service you can get by downloading any one of dozens of free apps on your phone. Besides, if they are counting on the quality of their recordings to capture criminals who are planning crimes or making confessions - they really should ensure that they provide a clear and stable connection - i would really like to see the FACTS backing up their claims.

The FCC's ruling that caps the amount that can be charged for long distance fees goes into effect February 11th. Securus tried to appeal the ruling, but was unsuccessful. Unfortunately, the ruling does not address their refund policy, and also does not address what they can charge for local calls - but it's a start.

There are clearly hundreds of customers who have been ripped off by Securus, and the only way they are going to stop their aggressive tactics is if a class action lawsuit is filed. I am beginning a campaign to find other Securus customers who have been affected. 

To be included, please email ClassActionSecurus@gmail.com

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