• Report: #435192

Complaint Review: Sedona Pines Resort

  • Submitted: Tue, March 17, 2009
  • Updated: Tue, March 17, 2009

  • Reported By:Tucson Arizona
Sedona Pines Resort
6701 West Hwy 89A Sedona, Arizona U.S.A.

Sedona Pines Resort DO NOT be taken in by this company! They do NOT stand by what they say in the sales presentation Sedona Arizona

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I had the same experience these other people have had with Sedona Pines Resort. Every time I have tried to book a resort, I have been told there is no availability. I have tried week after week and month after month with no luck. When I tried to use it for theme parks, I was told they no longer offer that. When I tried to use it for over seas flights, I was told they no longer allow that. When I tried to use get help, I could not get through to a live person. I would leave numerous messages and even e-mailed but did not get return calls until I got hold of the sales department at Sedona Pines and found a very nice person who helped me get in contact with the member services person, Diane Laws. That was a really bad experience. She was very rude and very uncooperative. After exhausting trying to figure out how to use my points before they were no longer available we booked a flight and it only covered about $200. I nearly choked. Then I tried to book a cruise and was told it was only a discount program and it would be better not to use the points as I could get a cruise for much less on my own. When I tried to explain this to the member services recently the woman tried to teach me how to book reservations in places I could not go to because we are self employed and cannot get away for more than a few days at a time. I had made that very clear to the sales man and he assured me that we could use a couple of days at a time. I finally gave up trying to figure out how to use it. I asked a number of times if I could just give it back with no penalties or money back. I thought they would jump at it as it is half paid off. I asked if they could sell it for me but was told they had to sell all their properties first and it would be a couple of years before that happened. I have been told a number of times that someone would get back with me and no one does. I have filed a report with the Better Business Bureau and have had no response from that either. I do not know where else to turn. If any one has any ideas please let me know. I cannot even sell it on the Internet or rent it...I have tried for over 3 years! Plus, people are trying to sell their time shares for Sedona Pines Resort for under $2,000 and I owe more than that on mine. Buyer beware of this company!

Tucson, Arizona

This report was posted on Ripoff Report on 03/17/2009 05:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sedona-Pines-Resort/Sedona-Arizona-86336/Sedona-Pines-Resort-DO-NOT-be-taken-in-by-this-company-They-do-NOT-stand-by-what-they-say-435192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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