- Report: #994898
Report - Rebuttal - Arbitrate
Complaint Review: See Optical
See Optical160 S. Old Woodward Birmingham, Michigan United States of America
See Optical deceptive Birmingham, Michigan
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Their eyeglass frames are not made with the little springs and screws in the temple piece, so that once they break off, they cannot be repaired.
My glasses were a little more than a year old when they slipped off a table, and the earpiece broke off. When I returned to See, I was amazed to be told, "See doesn't do repairs." They offered to extend my one-year "warranty" which consists of permitting me to buy another pair at 50% off.
Then I took the glasses to a different optical store where the assistant immediately recognized that I needed to ask the store to order a new temple for me (and she would be happy to fix them). See refused to order a new temple.
I found MANY reviews of See online corrorborating this same occurrence.
Most of the persons who posted their complaints were angry and unhappy but did not indicate that they went further. I took my case to Small Claims Court where I accepted the offer of a refund of $435 with the understanding that I would never enter a See store again! I was not refunded the $166 that my insurance paid, nor the $55 court filing fee.
If you like to shop in hip places (some See stores have even had a disc jockey) pay a premium price, and don't care about customer service because it's okay with you that your glasses last only a year or so, go to See Optical.
This report was posted on Ripoff Report on 01/10/2013 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/See-Optical/Birmingham-Michigan-48009/See-Optical-deceptive-Birmingham-Michigan-994898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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