- Report: #961186
Report - Rebuttal - Arbitrate
Complaint Review: Select Blinds
Select BlindsInternet United States of America
Select Blinds SelectBlinds.com Deceptive Practices. DO NOT TRUST! Internet
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webpage entitled How to Measure In the end it turns out that their own webpage omitted important information contained on another page that is NOT referenced on the how to measure page.
The company then blamed me when the blinds did not fit!! This company does not do business in good faith! Please beware, this is NOT a company to trust.
Whole Story: All started out well and my order came quickly. However, when I went to hang the blinds I found that each blind was 1 larger than I ordered and would not fit.
So, I contacted the company and Simas was very helpful, telling me to take a photo of the blinds with a tape measure. I did and here was his response: Thank you for the photos. They were perfect! I have forwarded them to the manufacturer and
requested they remake them correctly for you. I am pretty sure they will let you keep these shades but please don't get rid of these until you have the replacements. I will let you know what the manufacturer says. Later that day he responded: The manufacturer has approved remaking your shades. Have a great day!
I wanted to be sure that I had measured and done all correctly so I replied and asked for clarification: Fantastic!!! Just to make sure: When you measure for the blinds with an outside mount, continuous loop do they add on for the valance (hope not!)? It was my understanding that the width dimension I enter is for the shade AND the valance. Simas replied, The width you order will be the width you get. The height is from the top of the headrail to the bottom of the bottom fabric. Hope this helps!
Three days later as Im awaiting my replacement shades I get the following email: Upon further research of the remake, the manufacturer and we have found out that Outside mount shades made with a continuous cord loop will come about an inch wider to accommodate the controls. This information is stated in the product info tab on our website. The roman shades you ordered were made correctly.
I was dumbfounded and told him the steps that I went through on their website to obtain the measurements. I followed the link contained on their webpage for specifications for the type of blind I ordered. Nowhere did it say on their HOW TO MEASURE PAGE for this specific blind that they add an inch on!!! The only reference to measurements on this page is, *width and length measurements may vary +/- 1/8" If you go to the page where the blinds are described, it does say they add an inch but I didnt use that page, I used the page entitled how to measure. It turns out these instructions were inaccurate. How is it my fault that their website omitted important information? I shouldnt have to scour their website to get accurate information.
After appealing to them regarding their erroneous website I was told As per our managers and the manufacturer, this will have to be considered a mis-measure. It is stated under your specific product that "Outside mount shades ordered with top down bottom up and continuous cord loop will be 1" wider than the width ordered." Since this is stated under the product specifications, we have made it correctly and would only be able to remake the shade for you at a 50% discount as stated under our policy for mis-measures. You would be able to donate the shades you have now to a charity like Habitat for Humanity and write it off on your taxes to get your money back. I apologize but this is the information I was told to forward to you.
Their own representative did not know that an inch is added and their own How to Measure instructions on their website with
specifications for these particular blinds omitted this information, but they are not responsible for the mis-measure???? It all sounds like another company that no one out there should trust. Oh and when is the last time one could get your money back by donating to a charity??? Come on! Maybe we should all spend the day going through our closets, donating what no longer works for us and use that money to go shopping for a new wardrobereally????
This report was posted on Ripoff Report on 10/28/2012 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Select-Blinds/internet/Select-Blinds-SelectBlindscom-Deceptive-Practices-DO-NOT-TRUST-Internet-961186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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