- Report: #507323
Report - Rebuttal - Arbitrate
Complaint Review: Select Comfort - SLEEP NUMBER BED
Select Comfort - SLEEP NUMBER BED6105 Trenton Lane N Minneapolis, Minnesota United States of America
Select Comfort - SLEEP NUMBER BED Warranty NOT AS ADVERTISED!! Minneapolis, Minnesota
*Author of original report: Sleep Comfort + Leggett & Platt = PROBLEMS!!
SLEEP COMFORT / Sleep Number bed customers/potential customers beware!!
We paid over $4400 for a sleep number bed with an expensive warranty and after about 3 years the remote feature that controls the FOUNDATION failed.
Guess What Sleep Comfort DOES NOT tell you?
The FOUNDATION is NOT Sleep Comfort's responsibility!! They refered us to Leggitt and Platt (L&P). L&P sent us a new remote control at the cost of $7 for shipping. After waiting ten days for the remote to show up and trying it out, NO JOY! The remote control didn't fix the problem. L&P was only guessing at what part failed. After calling L&P again, they sent us the OKIMAT2 unit that makes the bed articulate up and down. This time shipping was $18. After another 10 days that part showed up. But we can't install it!! The mattress MUST be removed from the bed, flipped over, and the bad part removed and replaced with the new. I am 68 years old and can not lift the bed, let alone move it and turn it over.
Although our (and your) contract is/will be with SLEEP COMFORT, Sleep Comfort WILL NOT stand by the products they sell. They MAY ONLY be responsible for the mattress and the remote features that INFLATE the mattress. BUT THEY DON'T TELL YOU THAT!!!
SLEEP COMFORT will not, I repeat WILL NOT repair/replace, or even help you repair/replace the frame or any remote control features of the frame that will eventually malfunction.
This report was posted on Ripoff Report on 10/10/2009 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Select-Comfort-SLEEP-NUMBER-BED/Minneapolis-Minnesota-55442/Select-Comfort-SLEEP-NUMBER-BED-Warranty-NOT-AS-ADVERTISED-Minneapolis-Minnesota-507323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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